Outreach Specialist

About Mae

Mae is a venture-backed digital health organization dedicated to enhancing the well-being and health outcomes of mothers, babies, and their families. Combining digital care with culturally competent in-person support, Mae addresses disparities in maternal health through continuous engagement, risk assessments, early symptom identification, and a community-based support system. Mae is pioneering femtech solutions to tackle biases in healthcare and improve maternal health equity while reducing clinical costs.

Role Overview

Mae is seeking an Outreach Specialist to facilitate enrollment and engagement of eligible health plan members. This full-time remote position involves performing a high volume of outbound phone calls to educate members about Mae's services, explain doula support, and assist with the enrollment process. The role demands strong communication abilities, resilience, professionalism, and the capability to quickly build trust with members.

Key Responsibilities

• Conduct extensive outbound calling to reach eligible health plan members.
• Present Mae's services in a warm, clear, and member-centered manner.
• Describe benefits related to pregnancy, postpartum, and doula assistance.
• Guide members through enrollment and onboarding procedures.
• Utilize internal systems to identify outreach targets and document call activities.
• Keep accurate records of member engagement, status, and follow-up requirements.
• Apply active listening, motivational techniques, and trust-building strategies to foster engagement.
• Maintain professionalism and resilience when facing call refusals or unanswered calls.
• Provide feedback regarding challenges or opportunities encountered during outreach.

Performance Measures

• Achieve or surpass daily outreach goals, making over 100 outbound calls per day.
• Enroll more than 200 new members monthly by converting conversations into completed enrollments.
• Maintain high standards of quality, documentation, and member experience despite volume targets.

Experience and Skills Required

• At least 1-3 years of experience in outbound outreach, patient engagement, sales, appointment setting, or call center environments.
• Proven success in meeting or exceeding outreach and conversion targets.
• Confidence and skill in making numerous outbound calls remotely.
• Excellent verbal communication capable of explaining services clearly.
• Ability to quickly establish trust with members who may be hesitant or distracted.
• Resilience and maturity to handle rejection and sensitive topics professionally.
• Strong organizational skills for documentation and follow-up tasks.
• Experience with tools like Slack, Gmail, CRM software, dialers, and spreadsheets.
• Quick adaptability to new systems and processes.
• Access to reliable high-speed internet and a private workspace for confidential calls.

Preferred Qualifications

• Experience working with Medicaid or health plan populations.
• Background in maternal health, community health, or social services.
• Comfort working within a metrics-driven environment.

Work Conditions

• Remote role based in the United States.
• Full-time temporary employment lasting 3 to 6 months, with potential for extension.
• Work schedule Monday through Friday between 8:00 a.m. and 6:00 p.m. Eastern Time.
• Requires a quiet, confidential setting and dependable internet connectivity.

Compensation and Additional Information

The position pays $26.00 per hour plus the possibility of monthly performance incentives. This is a temporary opportunity that could lead to expanded responsibilities depending on performance and organizational needs. Mae participates in E-Verify to confirm U.S. employment authorization.