Operations Manager

About the Role and Company

Rentokil-Terminix Canada ranks among the leading pest control providers servicing the property management industry. With a solid track record, it employs certified specialists who utilize cutting-edge technology to safeguard millions of homes and businesses across Canada.

Key Responsibilities

• Oversee daily operations of pest control technicians, ensuring superior customer service delivery.
• Provide guidance to staff about operational procedures, service standards, and client relations.
• Manage financial aspects of operations, focusing on revenue enhancement and expense management.
• Conduct regular travel across assigned territories to visit clients, support technicians, and collaborate with sales teams for business growth.
• Maintain a flexible working schedule, which may include early mornings and weekend shifts.
• Prepare and submit detailed weekly, monthly, and annual reports as required.
• Optimize appointment scheduling, route management, conduct quality control audits, and account supervision.

Candidate Requirements

• Bachelor’s degree is preferred but not mandatory.
• 3 to 5 years of management experience with a focus on customer service.
• Prior experience in pest control management is essential.
• Proven success in training, mentoring, and coaching service-level professionals.
• Strong verbal and written communication capabilities.
• Experience in a route-based, service-oriented environment is advantageous.
• Capability to acquire and maintain necessary licenses and certifications according to regulatory guidelines.
• Must pass pre-employment background checks.
• Valid driver’s license and clear motor vehicle record required.

Additional Information and Benefits

• Assignment includes a company vehicle for business use.
• Participation in company-sponsored social and team events.
• Comprehensive dental and vision care coverage.
• Access to employee support and assistance programs.
• Extended health insurance benefits.
• Life insurance coverage.
• Paid time off for personal and vacation days.
• Registered Retirement Savings Plan (RRSP) contributions matching up to 3.5%.

Diversity and Accessibility

Rentokil-Terminix is committed to providing equal employment opportunities and encourages applications from women, Aboriginal peoples, persons with disabilities, and visible minorities. Accessibility accommodations are available throughout the recruitment process according to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are requested to inform Human Resources about any required accommodations during interviewing or hiring stages.

Privacy Notice

Your personal data will be handled in compliance with applicable data protection laws throughout recruitment. By applying, you consent to data use as outlined in the company’s privacy policies.