Operations Manager - Restaurant

Overview

This role requires managing daily restaurant operations to ensure efficiency and high service standards. The position is located on-site at our restaurant location in Kitchener, Ontario, and requires fluency in English.

Education and Experience

• Completion of a college, CEGEP, or other certificate/diploma program lasting 3 months up to less than 1 year
• Between 1 and 2 years of relevant work experience

Key Responsibilities

• Assess and oversee daily restaurant operations to maintain smooth workflow
• Plan and organize the daily work schedule for the team
• Recruit and onboard new staff members
• Assign and manage staff schedules effectively
• Define service offerings and implement related operational procedures
• Manage financial operations including cash balancing, completing balance sheets, cash reports, and other documentation
• Conduct employee performance evaluations regularly
• Perform cost analysis for products and services offered
• Maintain organized inventory and stock control
• Ensure compliance with health and safety regulations at all times
• Negotiate with suppliers to procure food and other essential supplies
• Support and participate in marketing strategy planning and execution
• Handle customer complaints and provide excellent customer service
• Provide leadership by planning, directing, controlling, and assessing daily activities

Supervision

This position involves managing a team of more than 20 employees.

Work Environment and Physical Requirements

• Fast-paced and high pressure setting with tight deadlines
• Tasks can be repetitive and physically demanding, including lifting heavy items
• Work involves a combination of sitting, standing, and walking, with extended periods of standing
• Requires high attention to detail and ability to handle a large workload

Personal Attributes

• High level of accuracy and dependability
• Strong client focus and excellent interpersonal skills
• Effective oral and written communication abilities
• Flexibility, organizational skills, and reliability
• Ability to work well within a team environment

Diversity and Inclusion

The employer actively promotes equal employment opportunities and supports various groups by providing training to ensure a welcoming and inclusive workplace for persons with disabilities, newcomers and refugees, youth, Indigenous people, and mature workers.