Operations Manager, Accounts

About the Company

Commure is pioneering the AI Operating System that is reshaping healthcare delivery, documentation, and financing. Our platform integrates Ambient AI, Dictation, intelligent Agents, and autonomous Revenue Cycle Management (RCM), connecting with over 60 Electronic Health Records (EHRs). Serving 500,000 clinicians across 500+ organizations, we facilitate $25 billion in annual claims and 200 million patient interactions. Supported by a recent $70 million fundraise valuing us at $7 billion, we have earned recognition such as the Fortune Future 50 list and the 2026 AI Breakthrough Award for Overall NLP Company of the Year.

Role Overview

The Operations Manager will be integral to our Revenue-Cycle Management operations, collaborating across product, engineering, sales, and account teams to define and refine critical business processes. This remote U.S.-based role involves complete ownership of client onboarding and operations execution while driving business performance metrics. It’s a high-impact position with ample autonomy, catering to rapid scaling challenges and opportunities.

Primary Responsibilities

• Enhance client growth through operational efficiency and initiating new growth strategies.
• Monitor and optimize operational metrics such as throughput and defect rates.
• Manage accounts predominantly (80%) with a focus on process improvements (20%) to boost cross-functional initiatives.
• Oversee daily account management, resolve escalations promptly, and proactively identify operational enhancements.
• Create and standardize internal processes, reporting, training, and documentation to support a 5-10x increase in customer base within a year.
• Ensure timely and effective execution of internal operations projects.
• Collaborate cross-functionally with teams including Product, Engineering, Billing, Account Management, and other Operations.
• Design and implement scalable systems and procedures that promote efficiency.
• Dissect complex business challenges to develop actionable solutions.
• Take ownership of execution and results.
• Maintain thorough understanding of the business to anticipate and address emerging challenges.
• Serve as the main contact for over 12 accounts representing $1 million+ in annual recurring revenue.
• Manage client relationships to ensure satisfaction and retention.
• Travel up to 20% as needed.

Required Qualifications

• Three to five years of experience in consulting, investment banking, or operations in a dynamic SaaS environment.
• Proficiency in SQL and Excel for data analysis and reporting.
• A passion for customer interaction and commitment to excellent client experiences.
• Strong project management skills demonstrated by successful delivery of multiple projects in fast-paced settings.
• Persistent curiosity and problem-solving mindset to uncover the truth behind customer needs.
• Ability to confidently lead client meetings and address challenging topics with professionalism and trustworthiness.
• Capacity to excel in autonomous, fast-changing environments with strong prioritization and identification of blockers.
• Detail-oriented, intellectually curious, and driven to achieve proven results.
• Dedication to understanding client use cases and aligning solutions to maximize customer value.
• Experience collaborating across sales, operations, and engineering teams to fulfill client requirements and company goals.
• Skilled in documenting and refining best practices to support continuous improvement during new client onboarding.
• Experience in Revenue Cycle Management or startups is advantageous.

Additional Information

All official correspondence from our company will be sent exclusively from @commure.com email addresses; communications from other domains should be considered fraudulent. Employees are required to follow organizational information security policies rigorously, including safeguarding assets against unauthorized access or damage. Reporting any security incidents is mandatory, with ongoing attestations required upon hiring and annually.

Compensation

The salary range for this position is $90,000 to $120,000 annually.