Network Control Centre Dispatcher

About the Role

Powerco is seeking a dedicated Network Dispatcher to join the Network Operations Centre in New Plymouth. This permanent, full-time position involves shift work on a 24/7 basis. As part of a close-knit, professional, and supportive team, you will play a crucial role in maintaining vital connections within the community by coordinating field crews and managing outage responses.

Key Responsibilities

• Dispatch and coordinate field teams to address faults and outages across the network.
• Handle communications with customers, contractors, and emergency services efficiently and safely.
• Collaborate closely with Network Controllers and the broader Network Operations team to manage hazards and ensure effective communication via phone and radio.
• Utilize various systems to monitor and support outage response and restoration activities.

Candidate Profile

• Excellent communication abilities and a strong customer-service orientation.
• Competence and confidence in using computers and quickly learning new software systems.
• Ability to maintain composure, organization, and multi-task effectively in a dynamic, fast-paced setting, especially during network incidents like storms.
• Strong problem-solving aptitude coupled with meticulous attention to detail.
• Team-oriented mindset with readiness to support colleagues.
• Capacity to comprehend and clearly convey technical information.
• Willingness to gain knowledge about electricity and gas network equipment and operational systems.

Work Schedule and Training

The initial training period involves day shifts to facilitate onboarding and learning. Following successful training, the role transitions to a 4 days on, 4 days off roster with 12-hour shifts.

Additional Information

Applications are open until Friday, 14th August 2026. Early applications are encouraged as the recruitment team will review and conduct interviews on a rolling basis and may close the vacancy earlier if a suitable candidate is found.

Powerco is committed to inclusivity and strongly encourages applications from candidates of diverse and neurodiverse backgrounds. We provide a supportive environment ensuring all employees can thrive. If you require assistance or accommodations during the recruitment process, please contact the provided phone number or email.