Microsoft Cloud Operations & Support Engineer

About Extrada Tech

Extrada Tech is a Microsoft Solution partner specializing in Data & AI, delivering cloud, data, and AI solutions tailored for small and mid-sized organizations. The company is building a managed services practice to complement existing professional services, targeting a mid-2026 launch. The focus is on delivering scalable, secure, and proactive cloud operations across Microsoft Azure, Microsoft 365, Security, and Data platforms, helping clients optimize performance, mitigate risks, and derive value from their cloud investments.

Role Overview

This position is for a Microsoft Cloud Operations & Support Engineer to join the Managed Services team. The role involves daily operational support, monitoring, and optimization of client environments within Azure and Microsoft 365 ecosystems. Responsibilities include ensuring platform reliability, maintaining security standards, optimizing costs, and providing superior support to SMB and mid-market clients in a multi-tenant environment. The role offers avenues for career growth into cloud architecture, security operations, or senior advisory functions.

Key Responsibilities

• Oversee Azure resource monitoring and management to assure availability, reliability, and strong performance.
• Conduct incident triage, troubleshooting, and resolution for IaaS and PaaS services.
• Implement cost analysis, anomaly detection, and provide optimization advice for Azure infrastructure including VMs, networking, storage, and resource governance.
• Manage Microsoft 365 tenant health including user administration, service configurations, identity and access with Entra ID/Azure AD, multifactor authentication, and conditional access.
• Serve as primary escalation for Azure, Microsoft 365, and Copilot-related incidents across client accounts.
• Troubleshoot complex issues related to identity, access policies, and user experience.
• Create and update knowledge base articles, playbooks, and support documentation.
• Define and improve collaborative support processes with clients and third-party vendors.
• Develop self-service tools and user guides to promote client adoption and minimize support overhead.
• Track and assess new Copilot features for client impact and allied deployment.
• Maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and endpoint management via Intune.
• Automate workflows using cloud monitoring and ITSM platform integrations.
• Analyze license utilization and suggest cost optimizations.
• Monitor security and compliance using Microsoft Defender and cloud security tools, managing multi-tenant security via Azure Lighthouse and CIPP.
• Improve security posture through Secure Score tracking, threat detection, identity security, and incident response.
• Provide business hours support with an on-call rotation for critical incidents compensated extra.
• Collaborate with internal teams and external stakeholders for service improvement and delivery.
• Act as a trusted consultant aligning Copilot capabilities with business objectives.
• Partner across teams to deliver integrated cloud, security, and automation solutions.
• Coordinate with Microsoft and third-party service providers for advanced resolution.
• Participate in project delivery, change management, and communication planning.

Required Qualifications

• At least 3 years of experience supporting Azure and Microsoft 365 cloud operations.
• Proficient in Microsoft Azure components including virtual machines, networking, monitoring, and cost management.
• Experience with Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Entra ID.
• Knowledge of Microsoft Defender security suite and cloud security best practices.
• Strong problem-solving skills in cloud infrastructure and SaaS environments.
• Familiarity with monitoring tools and IT service management systems.

Preferred Qualifications

• Relevant Microsoft certifications such as AZ-104, MS-102, SC-200, AZ-500.
• Prior experience in managed services or MSP settings.
• Experience with automation tools like PowerShell, Azure Automation, and Logic Apps.
• Understanding of data platforms including Azure Data Factory, Synapse, and Fabric.

Success Factors

• A client-centric mindset with a passion for solving business problems through technology.
• Keeping current with Microsoft cloud and AI innovations.
• Balancing security, usability, and innovation in solutions.
• Thriving in a dynamic consulting environment managing multiple clients and priorities.
• Demonstrating initiative, curiosity, and a commitment to continual improvement.

Work Environment and Benefits

• Fully remote work setup within Canada, preferably Ontario, with occasional in-person meetings.
• Full-time engagement offering 40 work hours weekly.
• An inclusive, supportive, and collaborative company culture valuing efficiency, innovation, and active listening.
• Opportunities for continuous learning, technological experimentation, and certification support.
• Work on diverse projects spanning various industries, enabling practical application of automation, analytics, and AI.
• Competitive salary ranging from 80000 to 105000 CAD annually, based on experience and skills.
• Comprehensive benefits through Manulife and three weeks paid vacation.
• Human-centered workplace with team events, regular check-ins, and mutual respect.

Diversity and Inclusion Commitment

The company is an equal opportunity employer dedicated to creating an accessible and inclusive workspace. It encourages applications from candidates of all backgrounds and ensures hiring decisions are merit-based. Accommodations during the application process are available upon request to foster equity and inclusion.

Additional Information

Applications are reviewed on a rolling basis until the position is filled. Qualified candidates will be contacted directly. Questions about the role or hiring process can be addressed by contacting the company via provided email.