Manager of Credential Based Training

Position Overview

Motlow State Community College, part of the Tennessee Board of Regents, invites applications for the role of Manager of Credential Based Training based in Smyrna, TN. The position oversees non-credit Business-to-Consumer growth initiatives and consumer training programs, managing multiple learning platforms and ensuring a seamless experience for learners. This role also supports Business-to-Business growth, course production, and works closely with various departments to expand community engagement and enrollment in non-credit offerings.

Responsibilities

• Administer and support workforce development software systems including CampusCE, Slate, CRM, Wrike, MedCerts, and various LMS platforms at a superuser level; serve as backup administrator for additional platforms like Google, Coursera, and Desire2Learn.
• Coordinate with institutional software owners, IT teams, and vendors to configure, update, troubleshoot systems, and maintain data integrity and security.
• Develop and document scalable and compliant processes for non-credit programs.
• Select and manage third-party credential-based courses for consumer markets, executing corresponding go-to-market plans with marketing collaboration.
• Oversee consumer enrollment, onboarding, and customer service to ensure high learner satisfaction.
• Collaborate with B2B workforce staff on shared platform needs and initiatives.
• Provide performance metrics and analytical insights to guide leadership decisions.
• Assist in proprietary course development, coordinating planning and rollout activities.
• Build collaborative relationships across Business & Finance, Academic Affairs, and Student Success departments to align training programs with institutional objectives.
• Perform additional duties as assigned.

Qualifications and Skills

• Bachelor’s degree from an accredited institution and at least three years’ experience in higher education, workforce development, training, or related B2B/B2C marketing roles; Master’s degree and five years’ experience preferred, including familiarity with platforms like CampusCE, Slate, Wrike.
• Ability to train individuals or groups both in-person and virtually (e.g., via Zoom, Teams).
• Strong communication skills for interacting with a wide range of stakeholders, including executive leadership and community partners.
• Proactive and adaptable in managing new assignments and workflows, delivering accurate work efficiently without supervision.
• Team oriented with excellent interpersonal skills, diplomacy, and openness to feedback.
• Knowledge of workforce development, higher education operations, CRM, LMS, e-commerce, and digital marketing tools.
• Expertise in project management, process optimization, cross-platform system integration, go-to-market strategy execution, and data-driven decision making.
• Focus on ensuring exceptional customer service, promoting learner satisfaction and retention.

Additional Information

The selection process requires submission of an application, transcripts, and a resume online. Motlow State Community College offers an excellent benefits package including retirement plans, health and dental insurance, paid holidays, and tuition and state employee discounts. Employment is contingent on funding and budget approval.

Equal Opportunity Statement: Motlow State Community College is an equal opportunity employer committed to diversity and nondiscrimination in employment and programs in compliance with federal and state laws.