Maintenance Technician - Elevators & Escalators

About KONE

KONE, recognized as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to enhancing the workplace environment by prioritizing excellence in its people practices. We focus on fostering a supportive culture that values collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is entering a phase of significant expansion with direct operations across seven regions. To support this growth, we are seeking maintenance technicians who are service-oriented to deliver expert support to our clients.

Job Role Overview

In this pivotal role, you act as a daily hero making life smoother for users by maintaining elevator and escalator equipment. You'll ensure high-quality service, enhance safety and performance, and maintain proactive, clear communication with customers and equipment users. Key duties include routine maintenance, responding to service calls, and preventive checks.

Customer Relationship Management

• Ensure customer satisfaction by delivering quality service combined with regular, proactive, and clear communication concerning callout times and job completion statuses.
• Provide accurate, real-time reporting on all maintenance work done at the equipment level.
• Maintain responsibility for the safety and operational performance of the serviced equipment.
• Identify potential risks on-site and promptly report them to the supervisor.
• Take immediate action on-site when high-risk conditions are detected, following escalation protocols.
• Identify and report any unplanned service needs based on equipment conditions.

Service Operations

• Ensure the safety of end-users and the service site throughout all operations.
• Perform all work following established safety and maintenance instructions.
• Complete all service visits, including planned maintenance, callouts, and repairs, within scheduled times and quality standards.
• Report any sales opportunities identified during service to the supervisor.
• Submit accurate and timely updates and reports of completed work as per company processes.
• Manage and maintain service tools, vehicles, and instruments in a safe and good working condition.
• Provide regular updates to supervisors on significant operational information.

Required Qualifications & Skills

• Vocational or ITI certification, diploma, or equivalent qualification in Electrical, Electronics or Automation Engineering.
• Proficiency in verbal and written English communication.
• Basic IT skills are preferred, alongside fundamental digital literacy.
• At least 5 years of substantial experience in preventive maintenance and troubleshooting with a recognized elevator company.
• Possession of a valid GCC driving license is advantageous.
• Candidates should meet all these prerequisites before applying.

Additional Information

KONE cautions candidates against fraudsters posing as agencies and charging fees for application submissions. KONE never requests payment for application processing. Interested candidates should refer to official KONE career resources for genuine opportunities.

Our culture fosters innovation, collaboration, and ethical business conduct. We emphasize employee engagement, shared knowledge, sustainability practices, mutual trust, and recognition of performance. Our company supports a balanced lifestyle and offers diverse developmental opportunities to help achieve both career and personal ambitions.