Maintenance Manager

About the Role

As the Maintenance Manager, you will oversee and coordinate all maintenance activities to guarantee the safe, efficient, and continuous operation of the company's facilities and utilities. This role demands significant expertise in electrical engineering, facility management, electricity billing systems, and customer relations, while leading a maintenance team to meet operational goals and comply with regulations.

Key Responsibilities

• Plan, organize, and direct preventive, corrective, and predictive maintenance efforts.
• Ensure uninterrupted functionality and reliability of electrical infrastructure, facilities, and utilities.
• Lead, manage, and cultivate the skills of the maintenance team to meet departmental targets.
• Oversee maintenance scheduling, resource allocation, budgeting, and contractor performance management.
• Track equipment functionality and drive continuous improvements to reduce downtime.
• Maintain adherence to safety standards, company policies, and relevant industry regulations.
• Supervise electricity service billing operations, including process management, tariff structuring, invoicing, meter reading, and managing customer accounts.
• Collaborate with finance and customer service teams to resolve billing issues and customer queries.
• Support electrical sales by offering technical guidance and ensuring customer satisfaction.
• Create and enforce maintenance policies, procedures, and key performance indicators (KPIs).
• Generate detailed maintenance reports, operational analyses, and strategic recommendations for executive leadership.
• Manage relationships with suppliers, contractors, and maintenance service providers.
• Oversee inventory of spare parts, tools, and maintenance equipment effectively.
• Respond quickly to emergency repair situations and implement corrective measures.

Candidate Qualifications

• Bachelor's degree in Electrical Engineering.
• Professional certificates in maintenance or facilities management are advantageous.
• At least 5 to 8 years of experience managing maintenance functions.
• Prior exposure to facility management, utility services, or electrical maintenance.
• Demonstrated competency in managing teams and budgets in maintenance settings.
• Thorough experience with electricity billing systems covering billing methodologies, tariff models, invoicing procedures, and customer account handling.
• Background supporting electrical sales operations and customer service interactions.

Essential Skills

• Proven leadership and personnel management capabilities.
• Strong communication and interpersonal effectiveness.
• Expertise in problem-solving and decision-making.
• Knowledge of preventive and predictive maintenance techniques.
• Analytical skills with the ability to prepare comprehensive reports.
• Customer-oriented perspective.
• Expertise in budget formulation and cost management.
• Project management experience.
• Capacity to handle pressures and prioritize multiple tasks.
• Proficiency with Microsoft Office and Computerized Maintenance Management Systems (CMMS).
• Familiarity with ERP software and utility billing platforms is a plus.

Performance Metrics (KPIs)

• Equipment uptime and availability percentage.
• Completion rates for preventive maintenance tasks.
• Average time taken for repairs (Mean Time to Repair).
• Maintenance expenditures compared to budget.
• Number of unexpected equipment breakdowns.
• Accuracy of billing procedures.
• Resolution time for customer complaints.
• Customer satisfaction ratings.
• Adherence to safety protocols and zero lost time incidents.
• Team efficiency and productivity levels.

Working Conditions

• Full-time employment.
• May require availability beyond regular hours for emergency repairs.
• Periodic travel to different company facilities.
• This position is tailored for companies in facilities management, utilities, or electrical service sectors.