Logistics & Warehouse Supervisor

About the Role

We are hiring an experienced Logistics and Warehouse Supervisor to oversee daily courier and warehouse operations at our Gurgaon location. This full-time position involves managing courier bookings, parcel packing, handovers, warehouse tasks, and supervising warehouse staff to ensure smooth and efficient logistics processes.

Key Responsibilities

• Oversee daily logistics and warehouse activities ensuring smooth workflow and operations.
• Coordinate with multiple courier companies including Delhivery, Xpressbees, Blue Dart, Shiprocket, Ekart, and DTDC for parcel pickups and deliveries.
• Manage courier bookings, scheduling pickups, shipments, and dispatch coordination effectively.
• Ensure all parcels are accurately packed, labeled, sorted, and handed over to courier partners in a timely manner.
• Supervise and allocate tasks to packers and warehouse staff, monitoring packing quality, speed, and productivity.
• Manage manpower allocation to maintain efficient processes, especially during peak workload periods.
• Provide hands-on support in packing and warehouse duties when staffing shortages arise.
• Maintain detailed records of dispatched, pending, returned, and damaged parcels, ensuring accurate documentation.
• Coordinate with courier partners to address pickup, delivery, Return to Origin (RTO), Non-Delivery Reports (NDR), and other shipment issues.
• Organize warehouse stock and parcels effectively while maintaining cleanliness, safety, and discipline within the warehouse.
• Track daily dispatch targets, ensuring timely parcel handover to courier companies.
• Handle basic documentation and generate Management Information System (MIS) reports related to logistics operations.
• Liaise with internal teams including sales, customer support, and warehouse to ensure coordinated efforts.

Candidate Profile and Skills

• Comprehensive knowledge of multiple courier companies, courier processes, and courier software.
• Hands-on experience with practical warehouse operations and parcel dispatch management.
• Preferred exposure to e-commerce logistics and experience handling courier services such as Delhivery, Xpressbees, and others.
• Strong team management and manpower coordination skills.
• Ability to multitask and manage numerous courier partners simultaneously.
• Effective communication and coordination capabilities.
• Basic computer skills, including proficiency in Microsoft Excel and logistics software usage.
• Capability to work efficiently under pressure and achieve daily dispatch targets.
• Willingness to undertake packing and warehouse work personally if required.
• Understanding of shipment terminology such as RTO, NDR, COD, shipment tracking, and courier manifests.
• Disciplined, responsible, and able to independently manage logistics tasks.

Compensation

The salary offered ranges from ₹18,000 to ₹23,000 per month, commensurate with experience and skills.

Additional Information

• Immediate joining candidates with relevant logistics or warehouse experience will be given preference.