Junior Customer Support Executive

Role Overview

As a Junior Customer Support Executive, you will be responsible for delivering excellent customer service through various communication channels including phone, email, and chat. The role demands clear and patient communication to understand and effectively resolve customer inquiries and concerns.

Main Responsibilities

• Communicate clearly and patiently with customers to understand and address their issues efficiently.
• Identify problems quickly, troubleshoot, and provide appropriate resolutions to ensure satisfaction.
• Show empathy and patience when handling frustrated or confused customers, fostering positive interactions.
• Maintain comprehensive knowledge of the company’s products or services to offer accurate support.
• Collaborate effectively within the support team and adapt to evolving tools, processes, and customer requirements.

Eligibility Criteria

Candidates must have successfully completed graduation. Additionally, they should be fluent in English and at least one of the following regional languages: Tamil, Kannada, or Malayalam.

Additional Information

This is an office-based position located in Chennai, Tamil Nadu. The salary range offered is between 18,500 and 23,000 INR per month.