IT Coordinator / IT Operations Executive

Overview

Duak Energy Pvt. Ltd. is seeking a proactive and technically proficient IT Coordinator to oversee and manage the organization's IT functions. This role acts as the primary liaison between internal teams and external IT providers to ensure consistent performance and maintenance of all software, server infrastructure, applications, and digital platforms.

Responsibilities

• Collaborate with external software developers, server hosts, and IT vendors to coordinate IT services.
• Oversee and administer company software including CRM, ERP systems, mobile apps, and web portals.
• Manage server operations covering hosting, cloud services, domain management, SSL certificates, data backups, and renewals.
• Communicate with internal departments to gather requirements, log issues, and monitor solutions diligently.
• Track progress of software development efforts and verify timely completion of projects.
• Identify technical problems, relay information to vendors, and ensure effective issue resolution.
• Keep comprehensive records including IT documentation, credentials, licenses, contracts, and technical materials.
• Supervise application uptime, security protocols, and system health metrics.
• Facilitate the deployment of new software, system integrations, and technology upgrades.
• Advise management on suitable IT solutions, infrastructure enhancements, and investments in technology.
• Maintain robust data backup strategies, cybersecurity precautions, and user access controls.
• Provide basic IT support assistance to employees as needed.

Required Qualifications and Skills

• Solid comprehension of web applications, CRM, ERP, mobile apps, and cloud platforms.
• Foundational knowledge in server management, hosting services, domain systems, DNS, SSL, email configuration, and networking.
• Strong communication capabilities and adeptness in vendor coordination.
• Excellent problem-solving talent and multitasking capacity to handle several projects concurrently.
• Competency in documentation and reporting.
• Familiarity with Microsoft Office, Google Workspace, and project management software is a plus.

Preferred Education and Experience

• Bachelor's degree or higher in Computer Science, Information Technology, BCA, MCA, B.Tech (IT/CS) or related discipline.
• Two to five years of experience in IT coordination, operations, technical or project support roles.

Desirable Attributes

• Strong sense of ownership and responsibility.
• Excellent skills in coordination and proactive follow-up.
• Analytical and detail-focused approach.
• Fast learner and cooperative team player.
• Professional communication proficiency.