Investigations Case Manager

About EML Group

EML Group is a major claims management organisation focused on workers’ compensation and personal injury. Its work is centred on helping people recover and return to work with the right support. The business has continued to expand and now employs more than 4,000 people, with a strong emphasis on learning, growth and long-term careers.

The Opportunity

Based within a team operating across Newcastle and Sydney, this role offers the chance to make a meaningful difference every day. As an Investigations Case Manager, you will review information gathered from public sources, analyse findings and prepare clear reports that support claim decisions.

This is a maximum-term position running until 31 December 2027. It is a full-time office-based role in Newcastle, Sydney or Parramatta, with the option to work from home once training has been completed.

What You’ll Do

• Prepare concise, well-structured reports that explain findings, conclusions and next-step recommendations.
• Use open-source intelligence tools to screen claims by collecting and examining publicly available information.
• Work closely with internal teams and keep relevant stakeholders informed with updates and insights.
• Check that all information is accurate, compliant with claim certification requirements, and handled in line with privacy and confidentiality obligations.
• Carry out administrative review tasks such as producing reports, managing correspondence and logging actions.

What We’re Looking For

• A current Class 2E Private Investigator licence is mandatory.
• Knowledge of SIRA Standards of Practice and the ability to work within them.
• Hands-on experience with open-source intelligence tools and data analysis; familiarity with Maltego and Caspar is an advantage.
• Strong analytical ability and the capacity to interpret complex information with sound judgement.
• Excellent attention to detail, strong organisation and the ability to juggle several priorities at once.
• Clear written and verbal communication skills for explaining findings to different stakeholders.
• Comfort working independently while dealing with confidential and sensitive material discreetly.
• Insurance industry experience is preferred but not required.

Benefits and Culture

EML promotes an inclusive workplace built on respect, integrity and honesty, and welcomes people from all backgrounds.

• A collaborative and diverse team environment.
• Flexible work-from-home arrangements after training to support work-life balance.
• Access to a wellbeing program, including discounted health insurance and gym membership.
• Retail savings through a rewards platform covering more than 350 stores.
• Learning and development support to help you reach your potential.
• Employee Assistance Program support for work and personal matters.
• Company events that help teams stay connected and celebrate achievements.
• Annual incentive scheme and salary review opportunities.
• Up to 16 weeks of paid parental leave, plus superannuation.

Additional Information

This role is a full-time maximum-term contract through to 31 December 2027. The position is based in Newcastle, Sydney or Parramatta, with remote flexibility available after you are fully trained.

EML is committed to investing in its people through professional development, career progression and employee benefits.