Information Technology Application Analyst

Company Overview

Canada Cartage is a prestigious Canadian logistics company with over a century of experience delivering comprehensive fleet solutions, freight services, and supply chain management across the country. Known for its innovative and customer-focused approach, the company operates extensive networks of terminals, cross-docks, and distribution centers to simplify complex logistics challenges.

Role Overview

Based at our Mississauga hub and reporting to the Transport Systems Manager, this role is essential in administering and supporting a diverse portfolio of transportation applications. These include third-party systems with customizations and proprietary applications crucial to day-to-day business operations.

Key Responsibilities

• Utilize the ticketing system to log, prioritize, troubleshoot, route, and track application support issues, adhering to service level agreements.
• Collaborate with Service Desk, Infrastructure, and EDI teams to provide technical assistance for related problems.
• Conduct root cause analyses for recurring issues, delivering fixes or recommendations to prevent future occurrences.
• Maintain application performance by coordinating updates and assessments with infrastructure, security, database administrators, and vendors.
• Identify and drive improvements within support processes by introducing automation and simplifications.
• Provide on-site support and training at transport terminals as needed; travel across Canadian facilities for project implementations.
• Lead small to medium-sized projects including defining scope, objectives, deliverables, resource allocation and managing timeline changes.
• Analyze and document system and process requirements by interfacing with stakeholders; resolve conflicts and identify gaps to offer value-adding solutions.
• Serve as a subject matter expert for transportation systems, keeping updated on product roadmaps, evaluating enhancements and alternatives.
• Translate business requirements into technical specifications and configure applications accordingly.
• Develop and manage test plans, execute testing, analyze results, and ensure defect resolution.
• Support the creation of process maps and standard operating procedures; prepare training materials and mentor Level 1 staff and trainers.
• Communicate effectively with internal and external stakeholders, tailoring language to the audience including vendors and non-technical users.
• Build strong relationships with system users and leadership to facilitate adoption and advocate for system improvements.
• Manage vendor relationships with regular updates and issue escalations to ensure prompt resolution.

Qualifications

• Over 5 years’ experience in roles such as Support Analyst or Business Analyst with strong analytical capabilities.
• Experience within the supply chain sector with a solid understanding of operational lifecycles influenced by technology.
• Proficiency with transportation management systems and their integrations.
• Excellent verbal, written, listening, and presentation communication talents.
• Self-motivated and passionate about learning new technologies and leading change initiatives.
• Ability to work independently and collaboratively in cross-functional teams.
• Skilled in multitasking across projects and support activities with priority management.
• Familiarity with Microsoft Office products including Word, Excel, PowerPoint, Visio, and Project.
• Post-secondary degree in fields such as Engineering, Sciences, or Business with an IT focus, or equivalent experience.

Preferred Skills

• Training or certification in Lean Six Sigma or process improvement methodologies.
• Logistics or transportation industry certifications.
• Experience with project management and work tracking tools such as Wrike or ManageEngine.
• IT certifications.
• Ability to use SQL for database querying.
• Knowledge of release management processes and scrum methodology.
• Experience with business intelligence tools like Power BI.

Additionals

• Work schedule: Monday to Friday, 40 hours per week, with occasional weekend and after-hours support depending on production issues and project deadlines.
• Must have a valid driver's license (G license) and reliable vehicle for travel between facilities.
• Pre-employment requirements include criminal record check, educational verification, and reference checks.
• Canada Cartage is committed to accessibility and encourages applications from Aboriginal peoples, visible minorities, and women.

Why Join Us?

• Join a supportive and hardworking team environment that fosters career advancement.
• Recognized for outstanding employee service, teamwork, and core values with company-wide awards.
• Enjoy benefits including discounts on hotels, car rentals, entertainment, gym memberships, phone plans, and electronics.
• Participate in social events like summer barbecues and employee appreciation weeks.
• Opportunity to work with a financially stable company that is recognized as a top employer in Canada multiple years in a row.