Housing Management Worker

About the Role

Join our team in Cleator Moor, Cumbria as a full-time Housing Management Worker, working 37.5 hours per week. This permanent position offers an hourly wage of 13.45, equating to 26,300 annually, alongside excellent benefits including a Health Cash Plan.

Your role will focus on supporting customers to ensure their homes are safe, well-maintained, and that their tenancy and rent accounts are properly managed. The goal is to help customers transition to stable, long-term housing.

Key Responsibilities

• Ensure customer properties are well cared for by engaging residents in tenancy responsibilities.
• Assist customers with housing benefit claims to ensure payments are credited to their rent accounts.
• Manage vacant or void rooms, bed spaces, and properties efficiently to maximize occupancy, including hands-on tasks such as cleaning and minor repairs.
• Conduct and document routine safety and compliance checks to meet regulatory standards.
• Handle administrative duties such as updating records, ordering supplies, and managing payments for maintenance work.

Candidate Profile

• Experience in property management is beneficial but not mandatory; familiarity with compliance and health & safety procedures is advantageous.
• A proactive, organized approach and the ability to work independently.
• A strong commitment to excellent customer service and supporting diverse customer backgrounds.
• Confidence in collaborating with both internal teams and external partners.
• A genuine interest in property upkeep and improvement.

Additional Information

• Flexible working hours with negotiable schedules.
• Proficiency in technology for support plans, benefit claims, and tenancy sign-ups is required.
• A vehicle insured for business use is necessary; mileage expenses will be reimbursed.
• An enhanced DBS check is mandatory and will be funded by the employer.

Employee Benefits

• Starting with 34 days of leave (including bank holidays and a personal "me day"), which increases to 39 days.
• Health cash plan saving over 1,140 annually for you and your children covering dental, optical, prescriptions, and more.
• Matching pension contributions up to 7% and life insurance valued at three times your basic salary.
• Instant access to pay through a payroll service.
• Access to over 800 discounts on shopping, holidays, entertainment, technology, and more.

Equal Opportunity and Inclusion

We foster an inclusive environment valuing diversity and employee wellbeing. Reasonable adjustments are available upon request.