Host / Hostess (Saudi National)

About SLS The Red Sea

Situated on the stunning Saudi Red Sea coast, SLS The Red Sea is a landmark of imaginative luxury and elevated hospitality. As a proud member of Ennismore’s internationally recognized lifestyle group, the hotel redefines guest experience through bold design, outstanding service, and vibrant social atmospheres. The property features 150 exquisite guest rooms, five diverse dining venues, and a high-end spa, providing guests with an immersive blend of indulgence, dining, and relaxation. This dynamic resort serves as a cultural hub where creativity flourishes, individuality is honored, and innovative ideas are welcomed.

Role Summary

As a Host or Hostess at SLS The Red Sea, you serve as the welcoming face of our restaurant, tasked with delivering superior guest experiences through personalized and polished service. Collaborating closely with the Food & Beverage team, you will oversee guest arrivals, seating logistics, reservations, and ensure a seamless dining experience that embodies the vibrant and sophisticated spirit of SLS.

Key Duties and Responsibilities

• Greet and interact with guests warmly and professionally, upholding SLS’s high service standards.
• Administer seating assignments and manage guest flow efficiently, balancing reservations with walk-ins.
• Collaborate with service staff to meet guest needs and exceed their expectations.
• Maintain up-to-date knowledge of menu offerings, special events, and seating configurations to assist guests accurately.
• Handle guest questions, comments, and concerns courteously, escalating issues appropriately.
• Keep the host station organized and welcoming throughout operational hours.
• Operate the restaurant’s reservation system to accurately record guest details and seating plans.
• Confirm reservations and communicate updates clearly with relevant team members.
• Answer telephone inquiries and assist with booking arrangements professionally.
• Coordinate with kitchen, service, and bar teams to enhance the flow of service.
• Support side duties such as menu preparation, resetting tables, and maintaining a tidy entrance area.
• Adhere to SLS grooming and appearance policies to proudly represent the brand.
• Follow all health, safety, and hygiene guidelines alongside company service protocols.
• Promote a positive workplace through teamwork and clear communication.

Qualifications and Experience

• A minimum of one to two years’ experience in guest-facing roles, preferably within upscale hotels, restaurants, or lifestyle hospitality settings.
• High school diploma or equivalent required; related hospitality education is beneficial.
• Proficient English communication skills; Arabic language abilities highly valued.
• Friendly, confident, and professional manner with strong dedication to guest service.
• Capability to remain composed and organized during peak service times.
• Familiarity with POS and reservation software is a plus.
• Flexible availability, including weekends, evenings, and holidays as necessary.
• Professional grooming and neat appearance consistent with brand standards.