Head of Operations

About Us

TMS FM Group Ltd is undergoing significant growth and transformation, emerging as a vibrant group of companies that deliver exceptional services such as events security, keyholding, security guarding, and commercial cleaning. With a commitment to excellence and professionalism, we serve a broad client base and strive continually to improve every aspect of our operations.

Our vision, encapsulated in the TMS Road to Greatness plan, aims to elevate leadership, people development, customer service, and operational excellence to become a leading and innovative provider within the facilities management sector.

Role Overview

We are seeking an energetic and accomplished Head of Operations to lead our operational teams across all sectors. This role requires a proactive leader who leads by example, embraces hands-on involvement, and holds responsibility for the entire operational performance. The position demands dedication, resilience, and the ability to manage a fast-moving and reactive environment, requiring real-time decision making and presence.

Key Skills and Attributes

• Demonstrated success managing operations in facilities management, including security, cleaning, and maintenance services.
• Strong personal alignment with the organization's Greatness values and a strong drive to succeed.
• Interest in utilizing artificial intelligence to improve operational efficiency and innovation.
• Committed and hardworking with leadership from the front.
• Effective decision-making capabilities under pressure, combined with strategic thinking skills.
• Continuous learner focused on personal growth and team development.
• Inspiring leadership style aimed at empowering and developing others.
• Ownership mentality with strong accountability and a drive to exceed expectations.

Expectations

• Visible and active leadership, particularly in high-demand operational periods.
• Willingness to work beyond standard hours to address team needs promptly.
• Initiative to implement operational improvements beyond merely reporting on metrics.
• Promotion of a culture adhering to TMS Greatness principles, emphasizing high standards, discipline, and shared responsibility.

Benefits and Opportunities

• Clear progression path toward directorship roles for leaders aiming to shape company direction.
• Extensive healthcare benefits to support employee wellbeing.
• Flexible working arrangements that support a healthy work-life balance.
• A vibrant organizational culture that values individual contributions and fosters leadership development.
• Chance to participate in a visionary plan pursuing growth, innovation, and service excellence across multiple sectors.