Head Butler

Company Overview

Raffles Makkah Palace represents the refined service standards associated with the Raffles brand, enriched by Arab hospitality. The property features 219 suites and duplex villas with sweeping views of Masjid Al Haram, the Holy Ka’aba, and the city. Its four dining venues serve a mix of regional specialties and international cuisine, while the spa, fitness center, and meeting spaces are designed to create a memorable stay for both leisure and business guests.

Role Summary

The Head Butler will lead the day-to-day Butler Services operation, ensuring guests receive consistently high standards of care and that service delivery runs efficiently across assigned areas.

Key Duties

• Oversee the everyday functioning of the Butler Services team and keep operations running smoothly to support excellent guest satisfaction.
• Take charge of the shift and make sure all butler-related services meet the established service standards.
• Support management in training, coaching, and developing butlers so performance, capability, and succession goals are achieved.
• Maintain working knowledge of suite equipment, including setup and how each item operates.
• Direct daily Butler Department activities in a practical, hands-on way.
• Provide service in suites and other designated areas as required, including food and beverage support, and restocking products, equipment, and supplies.
• Communicate with guests and colleagues in a polished, helpful, and prompt manner so instructions and information are clearly understood.
• Assist the Duty Manager in managing the shift in line with the service concept, while delivering courteous, flexible, efficient, and professional service.
• Prepare, maintain, and submit reports accurately and within required timelines.
• Coordinate with other departments to meet daily operational requirements.
• Respond to guest queries professionally, escalate complaints when needed, and ensure issues are followed through until resolved.
• Capture and keep guest profile details up to date, including preferences, habits, and hobbies, to maintain a reliable guest history record.

Candidate Profile

This position calls for a leader with prior supervisory experience, strong service orientation, and the ability to manage guest-facing operations with composure and attention to detail.

Qualifications and Skills

Experience leading teams is required. A university or college qualification in a relevant field is preferred. The ideal candidate should be comfortable using Microsoft Windows-based applications, communicate clearly, stay organized, and demonstrate strong interpersonal and problem-solving skills. Reliability, accountability, teamwork, and the ability to remain calm and courteous while prioritizing guest needs are essential.

Additional Information

The company is committed to diversity and inclusion, and aims to attract, hire, and advance talent from diverse backgrounds.

The employer also emphasizes professional growth, learning opportunities, and a workplace where individuals are encouraged to bring their personality and contribute to shaping the future of hospitality.

Brand language in the source highlights the idea that employees are invited to build their own career story while exploring broad opportunities within the organization.