Guest Services and Operations Coordinator – Holiday Homes

Overview

We are hiring a dependable and adaptable Guest Services and Operations Coordinator to assist with the smooth functioning of our holiday home properties. This role demands managing guest arrivals and departures professionally and requires flexibility to work irregular hours as needed.

Key Responsibilities

• Efficiently organize guest check-ins and check-outs, including very early morning arrivals.
• Liaise with housekeeping teams to ensure properties are impeccably cleaned, inspected, and fully prepared before guest arrivals.
• Coordinate post-checkout cleaning, linen changes, supply restocking, and preparation for upcoming reservations.
• Monitor housekeeping timelines and report any maintenance or cleanliness issues promptly to management.
• Remain available for assignments during nights, weekends, public holidays, and at short notice as operational needs dictate.
• Respond quickly to urgent matters related to guests or properties.
• Travel between multiple properties and complete necessary external errands such as cheque deposits, document deliveries, supply purchases, and other operational tasks.
• Assist the operations team with property inspections, key handovers, and guest support.
• Maintain professionalism and courteous communication with guests, property owners, housekeeping personnel, suppliers, and service providers.
• Provide timely updates and reports to management detailing task completion and operational challenges.

Qualifications and Requirements

• Possession of a reliable vehicle and a valid driving license is mandatory.
• Willingness to work flexible schedules including nights, weekends, and public holidays.
• Strong skills in communication, coordination, and customer service.
• Reliable, punctual, well-organized, and capable of working independently.
• Familiarity with local roads and neighborhoods.
• Ability to manage sensitive documents, company property, payments, and keys with proper care and confidentiality.
• Prior experience in holiday home operations, hospitality, property management, guest services, or coordinating housekeeping is preferred.

Additional Information

This role suits a proactive candidate who embraces the dynamic scheduling demands common in holiday home management, dedicated to sustaining exceptional guest care and ensuring properties are consistently guest-ready.