Guest Service Agent

About Mövenpick Hotel Doha

The contemporary and conveniently located Mövenpick Hotel Doha is a 4-star establishment ideal for business travelers. Positioned just 11 km from Hamad International Airport and adjacent to the Museum of Islamic Arts on the popular Corniche Road, it offers upscale lodging with easy access to the business district.

Role Overview

We are looking to welcome a warm, proactive, and service-oriented Guest Service Agent to our Front Office team. This role focuses on delivering outstanding guest experiences from arrival to departure.

Key Responsibilities

• Greet visitors warmly and professionally, managing check-in and check-out efficiently.
• Assign rooms, issue keys, and update guest preferences precisely in the Property Management System (PMS).
• Assist guests by answering inquiries, fulfilling special requests, and providing detailed hotel information to ensure a comfortable stay.
• Collaborate with Housekeeping and Engineering to guarantee room readiness, timely maintenance, and address guest needs promptly.
• Promote higher room categories and hotel services to increase revenue opportunities.
• Handle incoming calls, messages, and guest demands courteously and promptly.
• Coordinate with Concierge, Reservations, and other departments to ensure smooth hotel operations.
• Provide accurate details about hotel amenities, dining options, transportation, and local attractions.
• Manage guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when required.
• Follow up on special requests, complaints, and service recovery actions to ensure guest satisfaction.
• Process payments, room charges, deposits, and refunds with accuracy.
• Maintain documentation, reports, and handover notes systematically.
• Keep the lobby and front desk organized, clean, and professionally presentable at all times.
• Follow hotel protocols for security, safety, and confidentiality.
• Verify guest identification, maintain visitor logs, and adhere to standard front office procedures.
• Consistently comply with brand standards and service guidelines.

Required Qualifications and Skills

• Previous experience in guest service, front desk, or similar customer service roles within hotels.
• Excellent communication and interpersonal skills with a guest-centric mindset.
• Experience using hotel PMS software such as Opera or Fidelio preferred.
• Proficiency with computers, including Microsoft Office applications.
• Fluency in English is essential; proficiency in Arabic or other languages is a plus.
• Ability to multitask, remain composed under pressure, and thrive in a fast-paced hotel setting.
• Professional appearance and a positive, solution-oriented attitude.
• Strong attention to detail and problem-solving capabilities.
• Minimum of high school diploma or equivalent; hospitality-related certifications are advantageous.
• Flexibility to work various shifts, weekends, and public holidays.

Additional Information

Our organization strongly values diversity and inclusion, striving to attract and advance talent from varied backgrounds.

Joining our team means embracing a culture that supports personal growth and learning daily, where your career path is yours to shape. We empower you to contribute meaningfully while exploring expansive opportunities within our global hospitality network.

We encourage those passionate about hospitality, environmental care, and innovative thinking to pursue this position.