Guest Service Agent

About FV by Peppers

Located in the vibrant entertainment area of Fortitude Valley, Brisbane, FV by Peppers offers one and two-bedroom apartments along with premium facilities such as a uniquely heated U-shaped skyline pool, cinema, modern gym, yoga retreat, and a tropical outdoor lounge area for guests to enjoy. Brisbane itself offers an array of leisure activities including hiking to hidden waterfalls, indulging in gourmet dining at restaurants and rooftop bars, and experiencing captivating art exhibitions and live theatre performances.

Purpose

The Guest Service Agent serves as the welcoming face of the hotel, setting the tone for guests' entire stay by providing warm greetings and exceptional hospitality from check-in through to check-out. This role is essential in creating memorable guest experiences.

Primary Responsibilities

• Deliver VIP-level hospitality for every guest throughout the entire stay.
• Communicate effectively with guests and team members to ensure smooth operations.
• Resolve guest challenges by turning problems into positive outcomes.
• Promote hotel amenities and services by possessing comprehensive product knowledge.
• Share expert knowledge about local hotspots and attractions.
• Accurately manage reservations and guest accounts.

Key Requirements

• Flexibility to work various shifts including weekdays and weekends.
• Possession of a full Australian driver's license to assist with valet and concierge duties, especially during busy periods.
• Willingness to perform diverse front desk tasks to maintain seamless guest services.

Skills and Experience

• Prior experience in hotel front office operations is highly desirable.
• Innovative mindset geared towards surpassing customer service expectations.
• Able to collaborate effectively in teams and work independently.
• Strong multitasking capabilities, thriving in pressure situations with excellent organizational and time management skills.
• Proficient in verbal and written communication.

Accor Benefits

• ALL Heartist Membership providing discounts on accommodation and food & beverage globally.
• Family and friends discounts on accommodation, services, and events.
• Participation in Accor Live Limitless Loyalty Program to earn rewards worldwide.
• Access to industry-leading training via Accor Academy and Typsy for career development.
• Opportunity to build a network with over 300,000 hospitality professionals worldwide.
• Potential for career growth within a global network of over 400 hotels in the Pacific and more than 5,000 hotels in 110 countries.

Company Culture

Accor fosters an inclusive workplace that values diversity. The company supports personal and professional growth, encouraging employees to shape their career stories while collectively envisioning the future of hospitality.