Field Trainer - Retail Store Operations

About the Role

We are seeking a Field Trainer to deliver hands-on training and coaching within retail stores, enhancing frontline staff capabilities to uphold consistent service and operational excellence throughout our outlets. This role suits candidates with prior experience in retail operations, employee training, or coaching, particularly in retail, FMCG, or customer service driven settings. The ideal candidate will be engaging, proactive, and enthusiastic about fostering employee development through practical learning and performance support.

Key Responsibilities

• Conduct training sessions and provide on-the-job coaching for store personnel.
• Deliver instruction in customer service, sales techniques, product knowledge, operational procedures, and workplace best practices.
• Assist in onboarding and training new hires at store locations.
• Monitor staff performance on the sales floor and offer actionable feedback and coaching.
• Implement refresher trainings to close performance or skill gaps identified.
• Ensure consistent adherence to company service and operational standards across all retail outlets.
• Collect feedback from store teams and report training insights to Senior People Development Manager.
• Support deployment of ongoing learning and development programs within stores.
• Execute additional duties as assigned by management.

Candidate Profile

• Diploma or an equivalent educational qualification.
• Minimum 2-3 years experience in retail operations, frontline training, or coaching roles.
• Strong knowledge of retail store functions, customer service standards, and sales processes.
• Confident facilitation skills for training and coaching on retail floors.
• Engaging presence, approachable demeanor, and passion for developing frontline colleagues.
• Observant with the ability to provide clear, constructive feedback.
• Self-motivated with the ability to work independently and collaborate effectively with Store Managers and teams.
• Willingness to travel across multiple stores in Singapore and adapt to retail operational schedules.