UM
Field Service Technician
Atria Convergence Technologies
Bengaluru, Karnataka, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 18,000 – INR 30,000 / month
- Vagas
- 1
- Publicado
- há 3 horas
- Modo de trabalho
- No escritório
- Retomar
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Onde você trabalhará
Descrição da vaga
Job Overview
We are looking for a dedicated Field Service Technician based in Bengaluru, Karnataka, who will take ownership of maintaining optimal network uptime and delivering excellent customer solutions.
Key Responsibilities
- Ensure an exceptional 99.99% uptime for customer services through vigilant network maintenance.
- Maintain network switches adhering strictly to established standards and protocols.
- Support cross-functional teams by facilitating timely connectivity as required.
- Manage and update the network database accurately and provide regular reports to the reporting manager.
- Respond to customer complaints in the field promptly and deliver quality resolutions within the defined turnaround time.
- Perform technical troubleshooting to resolve complaints swiftly.
- Monitor the Network Management System (NMS) using relevant applications and react accordingly to events.
- Investigate recurring complaints and enforce corrective actions through escalation processes as necessary.
- Maintain full compliance with safety standards and cardinal rules.
- Adhere strictly to company processes and procedures.
- Provide detailed and structured feedback to management aimed at implementing lasting improvements in service quality.