Field Service Engineer

Company Overview

Our client operates as a B2B high-technology enterprise specializing in sophisticated assembly and testing solutions. Combining technical expertise with a highly skilled workforce, the company serves customers throughout all stages of production, from prototyping to mass manufacturing.

Role Summary

We are seeking highly motivated individuals passionate about technology development to join the Service team. This role is vital to ensuring long-term customer satisfaction within the Customer Success framework. Responsibilities include assisting customers during Site Acceptance Tests (SATs), offering both remote and on-location support, providing upgrade installation guidance, managing spare parts requests, training clients, and other post-sales activities.

Key Duties

• Provide technical and application-specific consultation to customers.
• Diagnose faults and perform service and maintenance on machinery at customer sites.
• Modify and enhance machine processes as required.
• Oversee machine commissioning at various customer locations.
• Prepare quotations for services, upgrade projects, and spare parts.
• Manage hardware warranty claims efficiently.
• Plan and conduct service visits and machine upgrade implementations.
• Create positive customer experiences through prompt and skilled service.
• Discover and pursue opportunities for selling new service contracts, renewing existing agreements, machine upgrades, and training offerings.

Qualifications and Skills

• Bachelor's degree in Engineering or an equivalent field.
• Broad understanding of electrical and mechanical engineering, complemented by a practical, hands-on approach.
• Exceptional interpersonal skills coupled with strong problem-solving capabilities.
• Excellent communication skills, including active listening and articulate verbal and written exchanges.
• Detail-oriented, organized, proactive, and focused on delivering customer-centric solutions.
• Self-driven with a strong commitment to fostering customer success.
• Ability to work collaboratively in teams, as well as independently, with quick decision-making aptitude in onsite scenarios.
• Skilled in interpreting schematics and drawings for troubleshooting complex machinery.
• Familiarity with programming languages and development environments is advantageous.
• Applicants must currently be authorized to work full-time in the United States; visa sponsorship will not be provided.

Equal Opportunity

The company is dedicated to promoting diversity and inclusiveness within its workforce.