Facility Executive - Soft Services

Overview

Join Jones Lang LaSalle (JLL), a global leader in professional services and real estate investment management, as a Facility Executive specializing in Soft Services. JLL operates across the world with extensive experience in Asia Pacific and is recognized for its excellence in property consultancy.

Key Responsibilities

• Manage daily housekeeping operations covering office premises, meeting rooms, cafeterias, washrooms, and common spaces.
• Maintain rigorous cleanliness and hygiene through routine inspections and quality audits.
• Oversee pantry service ensuring timely replenishment and maintenance of hygiene standards.
• Supervise waste segregation and disposal compliant with sustainability goals and local laws.
• Coordinate pest control services and maintain scheduled preventive measures.
• Ensure availability and proper usage of housekeeping supplies, cleaning agents, and consumables.
• Manage vendors for housekeeping, pantry, pest control, and waste management by monitoring performance against KPIs and SLAs.
• Conduct regular vendor meetings and ensure corrective actions to service gaps are timely implemented.
• Verify outsourced manpower attendance, grooming, training, and positioning.
• Perform regular facility inspections, maintain audit checklists, and ensure adherence to company policies, safety, health and environmental guidelines, and statutory requirements.
• Maintain documentation for cleaning activities, pest control, waste management, and vendor services.
• Support and coordinate internal and external compliance audits.
• Address employee concerns related to housekeeping and workplace services promptly.
• Coordinate room setups and provide support for internal events, town halls, and VIP visits.
• Ensure high standards in conference rooms, collaboration spaces, and reception areas.
• Monitor inventory of consumables and pantry supplies; initiate purchase requisitions to maintain optimal stock.
• Analyze consumption for cost management, recommending optimizations without compromising quality.
• Prepare operational reports daily, weekly, and monthly to track service requests and facility status.
• Report incidents, observations, and suggest improvements to the Facility Manager.

Qualifications and Experience

• Bachelor's degree or diploma in Hotel Management, Hospitality, Facility Management, or related discipline.
• 2 to 5 years of experience in soft services or corporate facility management.
• Preferred experience in managing outsourced vendors within corporate settings.

Key Skills

• Expertise in housekeeping and hygiene management.
• Proficient in vendor and contract management.
• Strong customer service focus and employee experience management.
• Knowledge of Environment, Health, and Safety (EHS) compliance and statutory regulations.
• Inventory control and consumable resource management.
• Competency in audits and facility inspections.
• Excellent communication and stakeholder engagement skills.
• Effective problem-solving and decision-making capabilities.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).