Event Technology Manager

About FIRST

FIRST is a premier global brand experience agency offering expertise in Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. For three decades, FIRST has applied three adaptable delivery models: Embedded teams, Corporate Campus operations, and Full-Service Agency solutions. Managing over 37,000 events annually across 110 countries, FIRST partners with 130+ leading brands, primarily Fortune 500 companies, across Financial Services, Technology, Healthcare, Media, and Professional Services sectors. As part of the Encore family, a global leader in event production and technology, FIRST has consistently earned accolades including the 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability.

Role Overview

The Event Technology Manager directs all technological facets of event registration, ensuring smooth functionality of registration websites, meticulous database management, and swift resolution of technical challenges. This role is pivotal in maintaining event data quality, generating required reports, and supporting the event delivery team in coordination efforts. The position may require travel for onsite events domestically or internationally.

Key Responsibilities

• Guide the user experience for both pre-event and onsite registration processes for virtual and physical events
• Lead implementation and project management of event registration platforms, apps, and event technologies
• Diagnose and correct technological problems promptly
• Manage client communications including save-the-dates, invitations, registration confirmations
• Ensure database accuracy, oversee data entry, and prepare required attendee lists
• Maintain effective communication with internal teams and clients while adhering to service level agreements
• Help coordinate logistics, production, and overall event execution with the Event Delivery team
• Organize event materials such as name badges, tent cards, agendas, and signage
• Design registration desk workflow for efficient attendee processing
• Act as primary liaison with attendees and technology vendors before and during events
• Support clients in event-related inquiries and coordination
• Develop and distribute post-event surveys to clients
• Analyze and report on registration data and event performance
• Handle relationships and contract negotiations with technology suppliers
• Review and approve third-party vendor invoices
• Identify cost-saving and value-enhancing opportunities for clients
• Train and mentor staff on current technologies and event procedures
• Keep abreast of emerging technologies, industry trends, and best practices, updating the team accordingly

Candidate Profile

• 3 to 5+ years of experience in Attendee Data Management and Event Technology, including planning and coordination
• Proficient with Microsoft Office, particularly Excel (comfortable with VLOOKUP) and PowerPoint
• Experienced with registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
• Familiar with virtual event platforms including Intrado, GlobalMeet/TalkPoint, Zoom, WebEx, SpotMe, Concise Chime
• Knowledgeable in integrating CRM systems (Marketo, Salesforce, Dealcloud) with event registration tools
• Skilled in web programming languages like HTML, CSS, and JavaScript
• Flexible availability for working outside regular hours and traveling for onsite events or remote troubleshooting
• Strong project management capability handling multiple concurrent projects
• Excellent written and verbal communication across all organizational levels
• Up-to-date insight into suppliers, services, and event industry best practices
• Independent in creating best practices and taking on new initiatives
• Client-focused, adaptable to diverse needs and styles, proactive in fostering client relationships
• Self-motivated and innovative thinker with ability to work independently and accept direction

Benefits

• Private Healthcare (medical and dental) starting day one
• Annual health screening
• 20 days annual leave plus public holidays
• Employee assistance program with 24/7 access to support, counseling, and legal advice
• Free access to wellness apps including Headspace and Maven
• Wellness stipend
• Volunteer day off
• Life insurance coverage
• Mobile phone allowance
• Performance-based discretionary bonuses
• Global career opportunities across offices in seven countries, including London, New York, and Singapore

Diversity and Inclusion

FIRST is dedicated to equal employment opportunity, prohibiting all forms of discrimination and harassment. Employment decisions are made based solely on job requirements and individual qualifications, without bias related to any protected characteristics. The company is committed to providing an inclusive and supportive work environment. Candidates unable to fully meet the role's requirements are encouraged to discuss possible accommodations or alternative roles.