Event Assessor

Role Overview

Suncorp Group seeks dedicated On-Road Assessors to join their team in Perth, WA. This full-time, permanent role places you at the forefront of assisting customers as they navigate through property damage claims. Your role will involve conducting thorough property damage assessments, determining claim scope and liability, and ensuring compliance with policies and legislation while maintaining high service standards.

Company Values

Suncorp Group is committed to fostering progress and meaningful change for its customers, communities, and employees. The company values curiosity, innovation, and inclusion, creating an environment where all individuals feel respected and empowered to contribute to better outcomes.

Key Responsibilities

• Perform property damage evaluations onsite, virtually, or via desktop, collaborating with customers or repairers.
• Review and approve or reject repair scopes to ensure cost-effective and quality outcomes.
• Provide clear and timely communications to customers concerning claim status, decisions, and next steps.
• Assist Claims Managers by resolving complex customer issues and supporting vulnerable clients.
• Document assessments accurately, including decisions, supporting evidence, and outcomes.
• Promote cost efficiency and repair quality assurance while participating in continuous improvement efforts.
• Identify and manage risks, report suspected fraud, and adhere strictly to policies and legal requirements.
• Give feedback on repairers’ performance and recommend service or process enhancements.

Qualifications and Experience

• Mandatory: Trade qualifications or formal certifications in building or related fields.
• Preferred: Certificate IV in General Insurance or equivalent; Diploma in Loss Adjusting; experience in assessment, supervision, or construction.
• Capability to assess claims statewide, including Queensland, which may require regular travel.
• Demonstrated strong customer service skills, managing expectations empathetically both face-to-face and over the phone.
• Substantial background in insurance or property claims sectors.
• Excellent written communication skills for detailed reporting.

Skills and Attributes

• Proficient with multiple technology platforms and systems.
• Exceptional conflict resolution skills, combined with empathy in customer interactions.
• Attention to detail, adept problem-solving, and negotiation abilities.
• Ability to interpret insurance policies and expert reports to make informed coverage decisions.
• Strong understanding of repair methodologies and building standards.
• Proactive, resilient, and dedicated to continuous personal and process improvements.
• Effective time management and organization to handle high-pressure environments.
• Knowledgeable in insurance legislation, compliance, and governance.

Employee Benefits

• Exclusive discounts on a variety of Suncorp insurance products.
• Flexible work and leave arrangements, including 20 weeks paid parental leave, 4 weeks secondary carer leave, unlimited paid emergency response leave.
• Generous annual leave of 4 weeks plus 5 additional flexi days per year.
• Support for career growth and educational opportunities.
• Community involvement opportunities via paid volunteer leave and matched donations.
• Focus on employee wellbeing through programs like Employee Assistance and support councils.

Equal Opportunity

Suncorp Group fosters a diverse, inclusive workplace where all employees feel valued and connected. The company actively supports flexible work options, career development, and internal mobility to enhance team cohesion and customer engagement.