E-Commerce Manager

Overview

We seek a meticulous E-Commerce Manager to oversee and expand our digital storefronts on Amazon, Flipkart, and Meesho. The role requires hands-on management of product listings, orders, inventory, pricing strategies, and promotional activities on these platforms.

Core Duties

• Oversee seller accounts on Amazon, Flipkart, and Meesho marketplaces.
• Create and enhance product listings, utilizing optimized titles, descriptions, relevant keywords, and quality images.
• Manage additions of new products and update current listings regularly.
• Monitor inventory to ensure product availability aligns with demand forecasts.
• Process customer orders and coordinate with warehouse and logistics to guarantee punctual dispatch.
• Handle customer returns, replacements, and questions promptly and effectively.
• Monitor and adjust pricing, discounts, and promotional offers on all platforms.
• Plan and implement sales campaigns during key events and festival seasons to drive revenue growth.
• Analyze sales data to uncover opportunities for market expansion and improvement.
• Track essential marketplace performance metrics to assess effectiveness and pinpoint areas for enhancement.
• Collaborate with marketing teams to boost product visibility and promotions.
• Ensure compliance with each marketplace’s policies, maintaining strong account health.

Requirements

• Proficiency with Amazon Seller Central, Flipkart Seller Hub, and Meesho Supplier Panel platforms.
• Robust knowledge of product listing standards and catalog management.
• Ability to work effectively with Excel or Google Sheets for data tracking and reporting.
• Strong communication skills paired with practical problem-solving capabilities.
• Effective multitasking and organizational skills to handle various responsibilities simultaneously.
• Understanding of marketplace SEO techniques is a plus.
• Bachelor’s degree in Commerce, Business Administration, Marketing, or related areas is preferred.
• 1 to 3 years of relevant experience in managing online marketplaces.
• Demonstrated skills in inventory management and order processing.

Performance Measures

• Incremental sales growth across all marketplaces.
• Accuracy in order fulfillment and delivery.
• Inventory reliability and correctness.
• Quality and optimization standards of product listings.
• Maintaining a healthy seller account status.
• Minimizing product return and cancellation rates.
• High customer satisfaction with efficient response times.