Digital Event Coordinator

About Us

We are a specialist online bioscience publisher based in London, committed to providing advanced biomedical research content through innovative digital formats. Our collaborations with global technology clients have established us as a leader recognized for outstanding customer service and enduring partnerships.

Role Overview

We are looking for a highly organised and proactive Digital Event Coordinator to join our Client Success team full-time. This pivotal position is responsible for the comprehensive management and delivery of webinars, virtual events, and related client campaigns, playing a key role in connecting global life science innovators with their audiences and enhancing client satisfaction.

Key Responsibilities

• Oversee complete operational execution of our premier webinar and virtual event schedule, utilizing established procedures and working closely with the Client Success team.
• Collaborate with the Editorial team to execute Special Interest Groups, our flagship event series.
• Setup, configure, and perform quality assurance for webinars on our dedicated events platform and website.
• Manage the collection and quality verification of event materials such as speaker biographies, photos, graphics, and logos, ensuring timely receipt in coordination with internal stakeholders.
• Handle communications related to broadcasting, including sending invitations and joining details to speakers and internal teams.
• Organize and supervise speaker preparation meetings and recording sessions.
• Provide direct technical assistance during live webinar broadcasts.
• Review and ensure accuracy of webinar and campaign data reports, including metrics for registration, attendance, and engagement.
• Assist in delivering precise and prompt client reporting.
• Contribute to ongoing improvements in report processes, templates, and documentation.
• Utilize project management tools (such as Monday.com) to monitor event timelines and campaign execution.
• Maintain precise internal documents and workflow protocols.
• Identify and implement enhancements to increase efficiency, consistency, and client experience by optimizing systems and procedures.

Candidate Profile

• 12 to 18 months or more experience working in B2B settings in roles such as events, operations, client success, sales support, or project management.
• Exceptional organisational skills paired with meticulous attention to detail.
• Proven capability to manage several projects and meet deadlines in a dynamic environment.
• Familiarity with digital tools including webinar platforms, customer relationship management software, email marketing systems, and project management applications.
• A proactive and team-oriented attitude with a strong focus on customer service.
• Excellent verbal and written communication abilities.

What We Provide

• A supportive and collaborative workplace culture where initiative is welcomed and achievements are celebrated.
• Career advancement prospects into senior roles in event coordination, client success, or operations as the company expands.
• Practical experience managing prominent webinars and virtual events within the life sciences sector.
• A hybrid work model with office presence required two days per week at our Central London location near Waterloo.
• Annual leave starting at 25 days, increasing to 30 days with length of service.
• Regular social events and company gatherings.