Dietary Aide

Role summary

The Dietary Worker supports patients through phone-based and software-driven meal service coordination, while acting as a point of contact with other teams involved in patient nutrition. The exact duties can differ by Aramark site depending on client needs and operational priorities.

Key responsibilities

• Work in a busy, metrics-driven call center setting where calls are recorded and reviewed for quality and performance.
• Deliver courteous, efficient, and professional service to customers, clients, and teammates.
• Adjust communication and support based on changing customer needs.
• Handle patient meal-service calls by answering phones, taking menu selections, responding to questions, and directing callers to the right resource when needed.
• Enter patient meal requests into the system using software tools.
• Keep working knowledge of therapeutic diet requirements so orders are entered correctly.
• Coordinate with physicians, nurses, and the Food & Nutrition team to support accurate patient meal planning.
• Protect patient privacy, safety, and dignity by following confidentiality rules and maintaining strict sanitation and safety practices.
• Follow Aramark operating standards, the Business Conduct Policy, and all applicable local, state, and federal rules, while keeping required records and reports up to date.

Working style and job expectations

This role is part of a performance-focused environment, and day-to-day responsibilities may be adjusted as business needs change. New tasks may also be assigned without advance notice.

Qualifications

• Prior experience in customer service or a call center is preferred.
• Background in food service, dietary support, or a similar role is an asset.
• Strong spoken English is required; additional language ability is considered a plus.
• Must be able to remain composed in stressful situations.
• Comfort using web-based applications, keyboard input, and a telephone headset throughout most of the shift.
• Typing speed of about 35 to 45 words per minute is expected.
• Flexibility and willingness to adapt to change are important.

About the employer

Aramark is a global service company focused on food and facilities, operating in 15 countries. The organization emphasizes service, growth, inclusion, and equal opportunity for all employees.

Equal opportunity statement

Employment decisions are made without discrimination based on race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other protected characteristic under applicable law.