Designer

About the Role

As a Designer at Crate and Barrel, you will help customers visualize their home furnishing possibilities by leveraging up-to-date design trends and comprehensive knowledge. Your role involves building meaningful and lasting relationships by assisting customers in selecting furniture and accents for their spaces. You will apply expertise across various styles from classic to contemporary, utilizing digital design technologies during in-store and in-home consultations to bring design ideas to reality.

Key Responsibilities

• Promote sales and create an exceptional customer experience by delivering insightful design services in-store, virtually, and during home visits.
• Develop sophisticated design packages using industry-standard tools to create mood boards, 2D and 3D floor plans, product lists, and client presentations.
• Lead design consultations through various channels such as in-person, phone, email, or virtual platforms.
• Ensure timely completion of projects within established timeframes.
• Maintain a deep understanding of Crate and Barrel's brand aesthetics and merchandising strategies across channels including stores, e-commerce, and catalogs.
• Stay informed about all product details, care instructions, and industry trends including competitor analysis.
• Achieve individual sales targets, key performance indicators, service goals, and productivity standards, while actively engaging customers on the sales floor.
• Listen attentively to client needs to recommend suitable products and communicate company loyalty programs and services.
• Model outstanding customer service through positivity, enthusiasm, and efficient assistance ensuring a gracious experience.
• Assist in training store personnel about design services to enhance understanding and promote offerings.
• Foster new and lasting client relationships by networking and personalized clienteling efforts.
• Apply knowledge of fundamental design elements such as spatial planning, fabric choices, lighting, and interior design styles.
• Communicate effectively and promptly, translating the brand vision and customer requirements clearly.
• Demonstrate proficiency and comfort with technology including 2D/3D design tools, Google Suite, video conferencing platforms, and tablets.
• Keep updated on the latest design trends and market changes.
• Adapt quickly to evolving business needs and act as a change agent within the team.

Qualifications & Experience

• At least 1 year of experience relevant to furniture sales, home décor design, retail, or customer service.
• Experience working closely with clients to assess needs and offer tailored solutions.
• Familiarity with Google platforms, virtual communication tools, and design software preferred.

Additional Information

The position emphasizes a strong foundation in essential design principles, the ability to communicate the brand's style effectively, and building long-term customer relationships. Technological adeptness and a willingness to embrace change are fundamental for success in this creative career path within a dynamic, team-oriented environment.