Data Entry Specialist - Remote

About the Company

PrideStaff is a well-known national staffing and recruitment organization focused on linking skilled professionals with fulfilling career opportunities. They offer personalized career guidance, industry knowledge, and a dedication to exceeding client expectations, helping candidates develop successful careers and providing excellent staffing solutions across the country.

Role Overview

The Data Entry and Call Center Representative role involves delivering customer support through managing inbound and outbound calls, handling customer questions, performing accurate data entry, and maintaining comprehensive records—all within a dynamic remote setting. This position demands great attention to detail, professionalism, discretion, and the capability to efficiently handle a high volume of interactions while ensuring productivity and quality benchmarks are met.

Primary Responsibilities

• Deliver customer service by answering inbound and making outbound calls courteously and professionally.
• Respond promptly and accurately to customer inquiries using standardized call scripts and procedures.
• Direct calls to proper departments when necessary and escalate complex issues to specialized teams.
• Accurately input and verify sensitive customer information and maintain detailed call logs.
• Update customer records via proprietary software and process email, chat, and callback communications.
• Generate escalations as needed and ensure all documentation complies with organizational quality standards.
• Perform administrative duties tied to customer interactions, including handling financial, medical, and legal documents with confidentiality.
• Proactively communicate workflow challenges to management and support daily operational tasks.
• Adhere strictly to departmental policies, quality assurance measures, and compliance protocols to protect sensitive client information.
• Work efficiently in a fast-paced setting while demonstrating excellent listening, problem-solving skills, attendance, and teamwork.

Qualifications

• Resident of Oregon, living within 50 miles of Beaverton.
• At least six months of recent call center or remote customer service experience.
• Intermediate computer skills and basic data entry expertise.
• Typing speed of a minimum of 60 words per minute with strong accuracy and attention to detail.
• Excellent verbal communication and active listening abilities coupled with robust problem-solving skills.
• Ability to maintain high productivity in a fast-paced environment with proven reliability and strong attendance.
• Capability to sit for extended durations during work.
• Access to reliable high-speed internet, two functioning screens (laptop plus monitor or dual monitors), and a webcam.
• Operating systems: Windows 10 or newer, or macOS 14.0 or later.
• Processor: Intel i5 or AMD Ryzen 5 (or better).
• Storage: Minimum of 238 GB hard drive space.

Preferred Experience

• Handling customer interactions via phone, email, and chat channels.
• Experience managing confidential financial, medical, or legal documentation.
• Familiarity with proprietary customer service or case management applications.
• Prior remote experience in a structured customer support role.

Compensation and Work Environment

This opportunity is fully remote for qualified Oregon residents, with potential for contract extension based on business demands and individual performance. Employees will receive career support from dedicated staffing consultants and access to opportunities via an award-winning staffing agency.

Equal Opportunity

PrideStaff is an equal opportunity employer committed to creating an inclusive work environment where all applicants are treated with respect, fairness, and dignity during the hiring process.