Customer Experience Assistant

Role Overview

Join IKIGAI Motors AU as a Customer Experience Assistant based in Northcote, Victoria. This entry-level position requires no prior experience and offers the opportunity to engage directly with customers ensuring excellent service and smooth operations at the front desk.

Key Responsibilities

• Welcome customers warmly and provide prompt assistance.
• Manage bookings, respond to routine inquiries, and handle call or message routing.
• Assist in customer follow-up communications under the sales manager's supervision.
• Maintain an appealing and organized front-of-house area.
• Support paperwork completion and oversee delivery day checklists.

Candidate Profile

• Possess strong interpersonal abilities with a calm, clear communication style.
• Demonstrate excellent organizational skills and attention to detail.
• Effectively juggle multiple minor tasks without oversight.

Preferred Qualifications

• Previous roles in reception, retail, or hospitality are advantageous.
• An enthusiasm for automobiles and providing outstanding customer experiences.

Recruitment Process

• Submit your resume along with your availability.
• Participate in a telephone screening to evaluate communication skills and customer orientation.
• Attend an in-person interview to meet the team and experience the workplace atmosphere.
• Receive a prompt hiring decision if selected.