Customer Care & Administrative Coordinator

Overview

TruBlue of Delmarva invites a proactive and enthusiastic Customer Care & Administrative Coordinator to join our expanding team. This role is crucial for delivering outstanding customer service from the initial communication through the entire project lifecycle.

Key Duties

• Answer and manage incoming customer calls, handle inquiries, oversee leads, schedule appointments, and conduct satisfaction follow-ups to ensure client contentment.
• Support sales and office operations by following up on estimates, updating records within Housecall Pro, assisting with invoicing tasks, and managing calendar schedules.
• Assist marketing efforts by organizing social media content, supporting email marketing activities, and tracking the company's online reputation.
• Handle general administrative responsibilities including organizing digital documents, managing office supply procurement, and enhancing administrative procedures.

Qualifications

• Completion of high school or an equivalent qualification is mandatory.
• Prior experience in customer service, appointment scheduling, or office management is advantageous.
• Exceptional verbal and written communication skills are essential.
• Strong capabilities in organization and effective time management are necessary.
• Familiarity and competence with Microsoft Office Suite and Google Workspace tools are required.