CRM Customer Relations Specialist

Overview

This full-time position based in Yerevan, Armenia, involves managing client communications and database operations within an office setting. The standard working schedule is Monday through Friday from 10:00 AM to 7:00 PM with a probation period of up to three months.

Key Responsibilities

• Compile and maintain email addresses and other contact details from provided sources, as well as identifying and sourcing new data origins, adhering to established data collection procedures.
• Import collected data from specialized Excel forms into the Mailchimp platform and consistently conduct email marketing campaigns using Mailchimp.
• Handle incoming customer calls promptly and make outbound calls when needed.
• Welcome and assist visitors, course attendees, and clients at the office, ensuring a positive reception experience.
• Monitor and respond to inquiries received through the company website and official email accounts as necessary.
• Prepare all groundwork for classes and seminars by contacting all preregistered participants to confirm attendance, facilitate payment processes, and collect required logos or other relevant information.
• Create finalized participant lists 5–7 days prior to events, after confirming payments and registrations.
• Provide participant details—including names, positions, organizations, and logos—to the graphic designer for event materials.
• Ensure the office is stocked with necessary materials for classes; when supplies are low, purchase them or notify direct management.
• Set up classrooms or halls the day before or on the event day, following specific guidelines to guarantee readiness.
• On event days, greet all attendees and foster active engagement throughout the course or seminar.
• Perform additional organizational duties assigned by management relevant to office operations.

Qualifications and Experience

• Bachelor's degree in Business Management, Communications, or a related discipline.
• Minimum of 1 to 2 years of experience in customer service roles.
• Experience in event coordination is preferred.
• Intermediate proficiency in English and Russian languages.

Skills and Competencies

• Excellent verbal and written communication abilities.
• Proficient with MS Office, particularly Excel.
• Experience working with email marketing platforms, specifically Mailchimp preferred.
• Strong organizational skills with the capability to manage multiple tasks simultaneously.
• Detail-oriented with precision in record-keeping.
• Self-motivated and proactive approach to problem-solving.

Additional Information

Interested candidates should submit their resumes via email to the designated HR contact. The role requires working onsite with a fixed schedule in Yerevan. This job includes a probationary period of up to three months.