Commercial Title Assistant (Remote)

About the Company

Join a company that prioritizes its people! First American's GO Title division delivers worldwide title and escrow support across multiple sectors including Mortgage Services, Commercial, Direct, and Agency divisions. Established in 1889, First American (NYSE: FAF) champions a culture where employees feel welcomed, supported, and empowered to innovate and realize their full potential. Their inclusive, people-centered approach has garnered numerous accolades, such as inclusion in the Fortune 100 Best Companies to Work For® for eleven consecutive years and recognition as a top employer for women, diversity, and LGBTQ+ employees. They also appear on over 50 regional best workplace lists.

Role Overview

The Commercial Title Assistant aids in the commercial and industrial title process by collecting data, responding to inquiries, and confirming the accuracy and completeness of information. Providing customer service to external clients and field escrow offices, this role serves as part of a commercial production team primarily office-based. The position may involve acting as a liaison across multiple parties to coordinate resolution and completion of title tasks and may include specialized support responsibilities.

Key Responsibilities

• Perform extensive administrative tasks requiring knowledge of title policies and procedures.
• Create, maintain, and organize files, records, and reports while monitoring and tracking workflow.
• Handle inquiries, collect information, and resolve issues to facilitate title completion.
• Communicate key information and prepare documentation and reports as needed.
• Connect and coordinate with internal teams and external stakeholders.
• Fulfill additional duties assigned related to the title process.

Required Qualifications and Skills

• High School diploma or equivalent.
• Minimum of two years' experience in the title industry.
• Proficiency with Microsoft Office suite.
• Strong verbal and written communication abilities.
• Maintain professionalism and a positive, service-oriented attitude at all times.
• High attention to detail.
• Customer service focused mindset.
• Displays sound judgment in executing tasks.
• Familiarity with title industry software platforms.

Compensation

The pay range for this position is approximately $20.34 to $27.12 per hour, reflective of skills, experience, job requirements, and geographic region.

Additional Information

This role accepts applications continuously until filled. The company fosters an inclusive, authentic workplace culture where every employee is encouraged to bring their full, unique self to work. Equal employment opportunity is practiced in all terms and conditions. Eligible employees may participate in a comprehensive benefits package including medical, dental, vision care, 401(k), paid time off, sick leave, and an employee stock purchase plan.