Collections Specialist - Immediate Joiners Only

About the Role

This position involves working with an internationally recognized UK-based energy brand as a Collections Specialist. The role requires engaging with customers through various communication channels to resolve outstanding debts by employing effective negotiation techniques that benefit both customers and the business. When payments are delayed due to billing errors or disputes regarding liability, the specialist will coordinate with internal departments to investigate and resolve these issues promptly.

Key Responsibilities

• Possess 1 to 6 years of experience in collections or debt recovery, preferably in a dynamic, high-volume setting.
• Experience in BPO sectors with expertise in both back office and voice processes is highly desirable.
• Demonstrate a strong, results-oriented approach by consistently meeting collection targets and supporting corporate goals.
• Proactively address and resolve customer inquiries, ensuring favorable results for all parties involved.
• Identify customers facing vulnerable circumstances to provide tailored support and execute appropriate escalation procedures.
• Utilize multi-channel communication to customize customer interactions and collaborate on effective payment solutions.
• Handle difficult calls with resilience, emotional intelligence, and proficient negotiation skills.
• Conduct thorough account investigations to clarify disputes and eliminate obstacles for accurate debt resolution.
• Maintain precise documentation of all customer communications to enable efficient account management.
• Partner closely with management to uphold best practices, foster strong customer relations, and remain informed of policy changes.
• Effectively manage customer accounts and implement client-centric solutions that satisfy both company and customer needs.
• Preference given to candidates with backgrounds in the energy sector, telecom billing, or utilities.

Eligibility

Applicants must hold at least a graduate degree.