Collections Associate

Overview

ACC New Zealand, a respected organization committed to supporting injury recovery and prevention, is seeking a Collections Associate to join their team in Wellington. This permanent full-time role involves managing overdue levy and claimant debt portfolios, working to achieve fair and effective collection results that benefit both customers and ACC.

Role and Responsibilities

• Handle levy and claimant debt portfolios with a focus on delivering equitable collection outcomes.
• Contribute to the team by assisting with onboarding new members and providing refresher training as needed.
• Support ACC's mission by ensuring sustainable debt recovery and promoting safety in various environments.
• Work 40 hours per week on a rostered schedule Monday to Friday between 9:30 am and 6:00 pm.
• Commit to in-office presence during training; post-training offers potential for flexible hybrid work with Tuesday as an anchor day.

Candidate Profile

• Energetic and driven approach aimed at achieving success.
• Exceptional personal leadership and communication skills.
• Strong customer and solution-oriented mindset for effective stakeholder engagement.
• Advanced negotiation and decision-making abilities coupled with solid business judgment.
• Proficient investigative, financial, and numerical competencies.
• Confidence in handling challenging discussions with customers and claimants.
• Resilience and adaptability in a dynamic work setting.
• Receptive to feedback with a continuous improvement mindset.
• Must have valid New Zealand work rights at the time of application.

Working at ACC

The organization values diversity and inclusion, fostering an environment where employees can be authentic and supported. Benefits include employee networks for diverse backgrounds and flexible working arrangements tailored to individual and organizational needs.

Compensation and Benefits

• Salary range from $61,766 to $82,355 annually, dependent on experience.
• Comprehensive benefits package with a 9% employer superannuation contribution requiring no mandatory employee contributions.
• Optional life and income protection insurance.

Application Process

Candidates should submit a CV and cover letter detailing their fit and strengths for the position. Applications are accepted through ACC's career website until 5:00 pm on Friday, 21 August, though early progression may occur if a suitable applicant is identified first. For accessibility assistance, contact HR support.