Client Success Representative (Remote, Contract)

About INFUSE

INFUSE is a demand generation firm serving B2B clients by delivering targeted audience, buyer, and account engagement solutions worldwide. Operating across 60+ countries, INFUSE is a multiple Inc. 5000 awardee and has earned over 60 industry accolades including Best Workplaces recognition. The company values employee satisfaction highly and fosters a supportive culture where team achievements are celebrated and professional growth is encouraged.

Role Overview

The Client Success Representative will play a vital role in strengthening client relationships while ensuring the smooth delivery of services aligned with their goals. This dynamic position involves collaborating internally and externally, managing priorities effectively, and supporting operational functions amidst a fast-paced environment.

Key Responsibilities

• Develop and sustain strong, enduring client partnerships
• Oversee the punctual and successful execution of solutions tailored to client objectives
• Communicate progress updates on monthly and quarterly initiatives clearly to stakeholders inside and outside the company
• Spot growth opportunities within assigned regions and work closely with sales teams to achieve expansion targets
• Handle complex client inquiries and escalate issues when necessary
• Support administrative and operational duties such as data input, system updates, and scheduling management

Qualifications

• Demonstrated success managing client relationships, preferably in hospitality, client success, or sales domains
• Excellent verbal and interpersonal communication skills
• Capability to multitask with thorough attention to detail, effectively managing priorities in a rapid work environment
• Strong empathy towards client needs and aptitude for addressing them effectively
• Proactive problem-solving skills to manage challenges and propose viable solutions

Additional Information

Hiring Process:

• Applications are carefully reviewed by experienced recruiters without automated tools, ensuring individualized assessment.
• Qualified candidates may be asked to complete a video interview followed by a test or a short project to help assess fit.
• Successful applicants will participate in live interviews (face-to-face or via Zoom) with hiring managers or teams; text-based interviews are not conducted.
• Offers are discussed only in live conversations once mutual interest is established.

INFUSE complies with all relevant data privacy laws; their Privacy Policy governs protection practices.

Equal Opportunity Employment: INFUSE bases hiring decisions on merit and business needs without discrimination on any protected characteristic. The company values diversity and welcomes applicants from all backgrounds.