Client Development Manager, South Asia Pacific

About Tiffany & Co.

Tiffany & Co. represents beauty, romance, and the iconic Blue Box, symbolizing excellence since 1837. As part of the world's largest luxury group, LVMH, Tiffany continues to define style and celebrate love stories globally.

Role Overview

We are seeking a Client Development Manager for the South Asia Pacific region to lead and tailor the client development strategy for local markets. This role ensures the global strategy is effectively adapted to regional specifics and drives collaboration with market stakeholders. The incumbent acts as a regional hub for clienteling excellence, enabling stores to establish lasting client relationships that build brand loyalty and increase sales.

Key Responsibilities

• Lead the rollout of the Client Development Roadmap with a comprehensive, 360-degree approach.
• Utilize regional data and insights to customize client strategies that enhance acquisition, retention, and engagement aligned with global and local business goals.
• Empower Client Advisors to build long-term, meaningful client connections.
• Develop strong partnerships with regional retail management, marketing, and operations teams to secure support for client development projects.
• Communicate regional feedback to the global retail team and suggest improvements to the overall strategy.
• Collaborate with omnichannel and client relations teams to optimize retail tools, practices, and behaviors that promote client loyalty.
• Define and track KPIs to evaluate the impact of client development initiatives, reporting regularly to senior management and global teams.
• Ensure Client Advisors access real-time, comprehensive client information through CRM systems.
• Innovate scalable clienteling activations using market intelligence and data analysis.
• Document and share clienteling best practices across the region to drive continuous improvement.
• Conduct engaging training sessions and provide ongoing support to retail teams to enhance their clienteling skills and technology use.
• Promote a culture emphasizing personalization, hospitality, and client focus throughout the regional retail network.
• Influence senior leadership by delivering compelling insights and recommendations based on performance and client feedback.

Qualifications

• At least 8 years of experience in luxury retail, client development, hospitality, or client experience roles, with deep understanding of retail operations in the region.
• Strong project management capabilities managing multiple stakeholders in dynamic environments.
• Leadership experience with a track record of building high-performing teams and facilitating collaboration across diverse retail teams.
• Analytical proficiency in budgeting and leveraging data to drive regional business insights.
• Comprehensive knowledge of client behaviors, cultural nuances, and market trends within South Asia Pacific.
• Exceptional communication and interpersonal skills capable of influencing stakeholders at all organizational levels.