Client Account Manager

About Deloitte

Deloitte is a leading professional services firm that brings together diverse expertise to help clients create meaningful outcomes. The organisation values curiosity, passion, collaboration, and the chance to contribute work that genuinely matters.

Role overview

This position is for a strategic Client Account Manager based in Wellington. The role supports an important client relationship by helping define account priorities, building growth opportunities, and coordinating teams, insights, and activity across a complex client environment.

What you will do

• Work alongside the Lead Client Service Partner to design, prioritise, and deliver the account strategy, while coordinating account planning and supporting the team to achieve growth goals.
• Serve as a dependable business partner to the client service team by contributing informed judgement, a client-first mindset, and constructive challenge.
• Strengthen account performance by establishing effective operating rhythms, good-practice ways of working, and leadership forums that support alignment, momentum, and client relationship growth.
• Collaborate with the Lead Client Partner to connect capabilities across service lines, identify opportunities, and deliver integrated client solutions under the Deloitte brand.
• Take ownership of pipeline quality and account reporting, using performance measures to guide priorities and turn insights into action.
• Lead strategy workshops that align client goals, actions, and resources so agreed priorities move forward.
• Support pursuits by helping shape opportunity strategy, coordinating the right people, and positioning Deloitte to improve win probability and commercial results.
• Gather client insight through feedback and win/loss analysis, then feed those learnings back into the account approach and future planning.
• Contribute commercially, operationally, and strategically as a strong account team business partner.

Experience and expertise

• You should bring strong commercial capability and at least 8 years of relevant experience in strategic or key account management within a complex B2B setting.
• Experience in a matrixed organisation is important, ideally in professional services or a similar corporate environment.
• You need a solid background in account planning and growth strategy, including supporting account direction and expansion ambitions.
• Experience managing opportunities or pursuits through to completion is required.
• You should be comfortable building relationships, partnering with internal stakeholders including Partners, and presenting client needs from a commercial perspective.
• Strong project management, problem-solving, and communication skills are important, along with the ability to build teams, develop ideas, and deliver quality outcomes.
• Coaching and influencing ability, plus a credible and persuasive communication style, are key.
• You should be an analytical thinker who asks thoughtful questions and challenges assumptions to generate better ideas for client success.

Additional information

Deloitte says its purpose is to make an impact that matters by creating positive outcomes for clients, communities, and people. The firm places importance on shared values such as taking care of each other and fostering inclusion, with a culture designed to help people feel welcome and supported.

Rewards and benefits

The organisation emphasises that reward goes beyond salary and is built around trust, balance, wellbeing, and personal connection.

• Flexible work arrangements designed to suit employees, the business, and clients.
• Subsidised professional qualifications and paid professional memberships.
• Subsidised health insurance.
• Income protection insurance.
• 22 days of annual leave.
• Social events, social sports teams, and monthly firm drinks.
• Wellness and wellbeing support.
• Volunteer days focused on the community.
• A commitment to environment and sustainability initiatives.
• Additional benefits beyond those listed.

Equal opportunity and application note

Deloitte is an equal opportunities employer and encourages people from under-represented backgrounds, including women, to apply even if they do not meet every criterion, as long as they are interested in the role and believe they can contribute.

Security notice

Be cautious of phishing emails that may appear to come from Deloitte recruiters. Genuine communications from Deloitte New Zealand will use approved email domains or the video interview platform. If anything looks suspicious, verify it by contacting NZinfo@deloitte.co.nz.