Claims Settlements Officer

About the Company

RAA, operating in South Australia since 1903, delivers trusted insurance and motoring services to over 830,000 members. The general insurance department is supported by Allianz Australia Insurance Limited, blending local expertise with global insurance strength.

Role Overview

• Evaluate and negotiate third-party insurance claims, including credit and hire claims, to ensure fair settlements that minimize costs and financial exposure for RAA.
• Exercise sound judgment to verify liability, detect potential fraud, handle payments accurately, and escalate any risks or issues adhering to company policies and legislation.
• Provide professional and empathetic service to members and stakeholders while balancing customer service and corporate goals.
• Efficiently manage workload to meet performance, financial, quality, and compliance objectives, with ongoing improvement via feedback and coaching.
• Maintain precise, timely, and comprehensive records of all claim activities, decisions, and next steps, ensuring compliance with internal and regulatory standards.

Candidate Profile

• Experience in insurance claims, settlements, recoveries, or customer service roles within a team-oriented environment.
• Excellent communication skills, both written and verbal, with strong negotiation and conflict management capabilities to achieve positive results.
• Good judgment and decision-making based on objective data to assess situations and determine suitable actions.
• Strong interpersonal skills to build relationships and succeed collaboratively.
• Highly organized and proactive, with effective time management and the ability to work independently with minimal supervision.
• Attention to detail and accuracy, particularly in data handling and reporting.
• Enthusiasm for utilizing emerging technologies to stay adaptable in a fast-changing digital environment.

Benefits and Work Culture

• Inclusive, supportive workplace encouraging authenticity and customer-focused teamwork.
• Flexible hybrid work arrangements and workplace adjustments to promote work-life balance.
• Opportunities for career progression through mentoring, development programs, and global mobility along with over 10,000 learning resources.
• Financial and well-being perks including discounts on Allianz products, retail, technology, travel, financial wellness initiatives, and an employee share purchase scheme.

Company Values

Allianz Group prioritizes employee care, fostering an environment of empowerment, growth, and equity. The company promotes diversity, inclusion, and fairness, welcoming applicants regardless of background or identity. Support and adjustments are available for candidates needing assistance during recruitment.

Important Information

Official communications from Allianz come only from emails ending with "@allianz.com.au" or other authorized Allianz domains. Beware of scam emails from unofficial addresses and contact Allianz through official channels if uncertain.