Chief Concierge

Role overview

This position is based at Anantara Mina Al Arab Ras Al Khaimah Resort in Ras Al Khaimah, UAE. The resort is part of Anantara Hotels & Resorts, a luxury hospitality brand inspired by Thai heritage and a philosophy of genuine, heartfelt service. The property sits in a tranquil eco-sanctuary by the Arabian Gulf, with access to beach, desert, and mountain experiences in Ras Al Khaimah.

The role is suited to a hospitality professional who is passionate about creating memorable guest experiences, leading a concierge team, and maintaining the highest standards of service in a luxury hotel environment.

Key duties

• Lead and oversee Concierge, Bell Desk, Bell Staff, Doormen, valet parking support, and airport transfer arrangements.
• Provide guests with accurate guidance on hotel facilities, nearby attractions, dining options, medical assistance, sightseeing, and other local recommendations.
• Promote the hotel’s own food and beverage venues first, while being fully informed about each outlet’s cuisine and operating hours.
• Keep the lobby area consistently tidy, organised, and presentable.
• Plan efficient duty and leave rosters for Concierge, Doormen, and Bell Services based on occupancy levels, forecasts, and group arrivals or departures.
• Ensure all team members remain well groomed, punctual, and effective in carrying out their assigned tasks.
• Resolve guest-related issues and coordinate with department heads or executive management when the Director of Operations is unavailable.
• Maintain up-to-date departmental standards and procedures that remain aligned with guest expectations and brand requirements.
• Deliver on-the-job training and make sure team members understand and follow service standards.
• Assess training needs and design or implement training programmes to address skill gaps.
• Carry out probation reviews and formal performance appraisals, while coaching, counselling, and disciplining staff as needed.
• Respond to guest questions and requests with a level of courtesy, speed, and professionalism that reflects the hotel brand.

Qualifications and requirements

• Strong background in Concierge and Front Office operations.
• At least 2 years of experience in a management role within a luxury hotel.
• Good working knowledge of computers and property management systems.
• Excellent spoken and written English; additional local or international languages are an advantage.
• Strong guest relations and service recovery skills.
• Les Clefs d’Or certification is mandatory.
• Must be willing to work flexible hours, including weekends and public holidays.

About the brand and location

Anantara Hotels & Resorts began in Thailand in 2001 and has grown into a global luxury brand known for destinations ranging from beaches and islands to historic and urban locations. The company focuses on warmth, generosity, and authentic hospitality, offering careers shaped by service and growth.

Ras Al Khaimah offers a quieter pace than larger UAE cities while still being close to Dubai. It is known for shoreline scenery, desert landscapes, and mountain adventures such as yacht trips, dune experiences, and visits to Jebel Jais.

Additional information

No salary, vacancy count, start date, or application deadline was provided in the source. A separate perks section was also not specified.