Cardiac Clinical Specialist

About LSI Solutions

Founded in 1986 and located in Victor, New York, LSI SOLUTIONS® is a fast-growing medical device company employing over 500 people. With a focus on advancing minimally invasive surgical instruments through dedicated research, development, manufacturing, and marketing efforts, the company has expanded significantly in recent years. The LSI campus spans 10 buildings and over 170,000 square feet on 95 acres of well-maintained property.

Position Overview

We are seeking a committed Cardiac Clinical Specialist to join our ISO 13485 certified organization. This full-time position based in Victor, NY, requires working daytime shifts from 8:00 AM to 5:00 PM and offers an annual salary ranging from $100,000 to $125,000. The role involves providing expert clinical and technical support for LSI's cardiac surgical product range, working closely with surgical sales teams, surgeons, perfusionists, nurses, and other operating room staff to facilitate product adoption, education, and procedural assistance.

Key Responsibilities

• Deliver clinical support for all cardiac surgical devices during procedures.
• Train surgeons and operating room personnel on product use, handling, and clinical applications.
• Offer technical assistance intraoperatively during product evaluations, first-time uses, and routine surgeries.
• Partner with sales consultants to identify clinical opportunities and strengthen customer relationships.
• Support product launches by providing education, demonstrations, and procedural training.
• Assist with educational sessions such as in-service programs, workshops, and wet labs.
• Maintain up-to-date expertise on cardiac procedures, anatomy, and emerging clinical methods.
• Manage demonstration product inventory and prepare materials for visits and surgeries.
• Gather and communicate customer feedback, clinical outcomes, market insights, and competitor activity to relevant teams.
• Handle administrative tasks timely, including expense reporting, case documentation, complaint management, and clinical activity records.
• Ensure adherence to quality systems, policies, hospital credentialing standards, and regulatory requirements.
• Foster professional and ethical relationships with healthcare providers representing LSI Solutions.

Education & Experience Requirements

• Bachelor’s degree preferred in Nursing, Biology, Life Sciences, Business, or related disciplines.
• Minimum of three years' experience in the medical device field, cardiovascular OR, perfusion, or cardiac clinical environment.
• Prior exposure to supporting cardiac surgeries in the operating room is desirable.
• Experience assisting cardiovascular surgeons and hospital teams is highly favored.

Skills and Abilities

• Deep clinical understanding of cardiac anatomy, physiology, and cardiovascular surgeries.
• At least three years clinical experience, particularly in OR settings.
• Proficiency with Microsoft Office and internet tools.
• Strong interpersonal and effective communication skills.
• Meticulous organizational skills and ability to maintain accurate records.
• Mechanical aptitude with capability in live product demonstrations.
• Confident presentation skills for sessions up to 30 attendees.
• Creativity in developing immediate solutions without assistance tools.
• Diligent follow-up and commitment to timely deliverables.
• Willingness and ability to travel extensively including overnight and occasional weekend commitments.
• Leadership skills to train and motivate employees in alignment with company goals.

Physical Demands & Working Conditions

• Ability to lift equipment cases weighing 40 pounds or more.
• Driving durations between 3.5 to 5 hours to hospital locations.
• Standing for over 4 hours during operating procedures.
• Ability to distinguish various colors and shades to identify tissue during surgery.
• Availability for on-call duty especially on weekends.
• Comfort and confidence in public speaking and large group interactions.

Benefits

• Bonus plans and 401(k) with employer match.
• Tuition assistance and employee support programs.
• Product discounts and comprehensive medical, dental, and vision insurance effective on the first day.
• Paid time off including 15 holidays, PTO, and sick leave.

Diversity & Equal Opportunity

LSI SOLUTIONS® strongly upholds equal employment opportunity principles, enforcing a nondiscriminatory policy regardless of legally protected characteristics including race, gender, sexual orientation, disability, or veteran status.