Call Agent - Outbound B2B Telephony

Company Overview

Dögel GmbH offers a dynamic role as a Call Agent focused on outbound telephony, specializing in B2B appointment setting.

Role Overview

As a Call Agent, you will be the initiating voice for our sales process. Your primary responsibility is to contact prospective business clients via outbound calls, introduce our services succinctly, generate interest, and schedule qualified appointments for our Inside-Sales team. This role requires proactive engagement with companies to convert leads into actual sales discussions, contributing directly to the presentation of our digitalization solutions to new customers.

What We Offer

• Responsibility and autonomy in your role
• Clear organizational structures and professional workflows
• Direct, professional, and reliable collaboration
• Modern workplace environment
• Flexible working hours with possibilities of hybrid work
• Personal development opportunities
• Company-provided additional benefits

Key Responsibilities

• Conduct outbound calls to potential business clients (B2B)
• Arrange qualified consultation appointments for Inside-Sales team
• Present our service portfolio briefly and compellingly to spark interest
• Identify contact persons and assess their needs
• Accurately record conversations and contacts in the CRM system
• Maintain close coordination with Inside Sales and Marketing teams

Candidate Profile

• Comfortable making calls and effectively using the telephone as a communication tool
• Confidence in initiating conversations with business entities
• Perseverance to follow up even after multiple attempts
• Goal-driven with a focus on securing appointments
• Organized and reliable in work approach
• Open to constructive feedback and eager for personal growth

Required Qualifications and Experience

• Excellent communication skills with a pleasant and clear telephone voice
• Fluent and confident spoken German
• Prior experience in call centers, tele-sales, or outbound calling advantageous
• Experience using CRM systems or sales tools preferred