Business Development Representative

Company Overview

Join one of North America's largest facility management firms, specializing in simplifying building maintenance and facility service solutions. Our workplace culture emphasizes accountability, strong performance, continuous growth, and collaboration. We provide comprehensive training, coaching, and support aimed at fostering success and advancement for motivated sales professionals.

Role Overview

We are looking for an enthusiastic and driven Business Development Representative (Appointment Setter) responsible for generating new business by conducting outbound prospecting and securing qualified appointments for our sales team. This role focuses purely on prospecting and appointment setting without responsibilities for closing deals. Ideal candidates enjoy engaging in cold calls, thrive within a goal-oriented environment, and embrace prospecting challenges with enthusiasm.

Primary Duties

• Make 100+ daily outbound calls targeting business owners and decision-makers.
• Implement outbound campaigns using emails and texts.
• Identify suitable prospects and arrange sales appointments.
• Skillfully navigate gatekeepers and professionally address objections.
• Establish quick rapport and maintain engaging conversations.
• Consistently follow-up with prospects via multiple channels.
• Send follow-up emails and relevant marketing materials post-conversations.
• Maintain detailed and accurate CRM records and lead statuses.
• Research and update contact information of decision-makers.
• Document comprehensive call notes and interactions.
• Coordinate appointment schedules for local sales executives.
• Keep the sales pipeline systematically organized and current.
• Monitor and report outreach activities, appointment-setting metrics, and pipeline health with weekly and monthly reports.

Candidate Profile

• Experienced in outbound B2B cold calling and appointment setting/business development.
• Proficient in handling objections and adept at prospecting strategies.
• Excellent English communication skills, both verbal and written.
• Comfortable engaging U.S.-based business owners and decision-makers.
• Capable of working independently and meeting performance goals.
• Strong organizational and time-management abilities.

Technical Proficiencies

• Customer Relationship Management (CRM) systems.
• Sales dialer tools.
• Email outreach platforms.
• Microsoft Office and Google Workspace applications.
• Calendar management software.

Success Factors

• Enjoys high-volume cold calling and outreach efforts.
• Resilient and motivated by achieving targets.
• Quick thinker able to adapt naturally when deviating from scripts.
• Maintains professionalism and a positive mindset when facing rejection.
• Takes accountability for outcomes.
• Thrives in a competitive, goal-driven environment.
• Eager to receive coaching and continuously improve.

Performance Expectations

• Conduct at least 100 outbound calls daily.
• Book a minimum of one qualified appointment each day.
• Maintain consistent follow-ups and manage the sales pipeline actively.

Training and Development

• Comprehensive onboarding including industry and service knowledge.
• Sales methodology instructions.
• Direct coaching with call evaluations.
• Role-playing exercises focusing on objection handling.
• Continuous feedback and support for performance improvement.

Compensation

Base salary of $1,500 per month, plus commissions: $70 for each closed janitorial services deal and $30 per closed deal in other facility services.

Work Schedule

Full-time position operating Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time.

Application Details

• Applicants should submit an updated resume and an introduction video.
• Relevant experience in B2B cold calling or appointment setting is required.
• Candidates with demonstrated outbound prospecting success will be prioritized.