Bids & Portals Coordinator - Arabic Speaker

About Kroll

Kroll is a global leader in risk and financial advisory services, assisting clients with investigations, compliance, cyber resilience, valuation, restructuring, and other specialized solutions. Serving public and private entities, financial organizations, governments, and regulators worldwide, Kroll integrates deep expertise with technology-based approaches to help clients tackle complex risk, governance, and business challenges.

Position Overview

As Kroll expands in the Middle East, we seek a meticulous and highly organized Bids & Portals Coordinator to manage client onboarding, supplier registrations, and procurement portal administration, particularly across the UAE and Saudi Arabia. This role acts as the vital liaison among Kroll's client teams, procurement units, finance, legal, compliance, and operations to ensure correct registrations, approvals, and enablement to respond effectively to RFPs, process purchase orders, and maintain positive client relationships.

Responsibilities

• Administer supplier registrations on client procurement platforms throughout the UAE and broader Middle East.
• Keep company profiles on client portals accurate and current, including business information, banking, tax, and contacts.
• Serve as the primary contact between Kroll and client procurement departments in the region.
• Monitor notifications, renewal timelines, compliance questionnaires, and document expirations on portals.
• Resolve issues related to portal access, permissions, account activations, password resets, and workflows.
• Maintain a comprehensive tracker for all client portal statuses: active, pending, expired, or at risk.
• Ensure procurement portal management aligns with commercial goals, growth plans, and operational priorities in the Middle East.
• Develop and update standard operating procedures for procurement portal activities in the region.
• Collaborate with the global bid management team on RFP best practices and professional growth efforts.
• Stay updated on procurement rules, compliance standards, and portal changes across the UAE and Middle East.
• Coordinate internally with Legal, Compliance, Finance, Tax, HR, and IT Security teams to gather and maintain required corporate documents for client procurement.
• Work with internal units to fulfill client requests for new supplier onboarding.
• Support process improvements to streamline vendor onboarding, registration tracking, and portal administration.
• Manage end-to-end bid coordination for strategic RFPs, including organizing kick-off meetings and regular status updates.
• Analyze and summarize RFP requirements, define workflows, and allocate responsibilities among subject matter experts.
• Gather CVs, credentials, and legal documents to meet RFP specifications.
• Work with global bid management to uphold procurement portal and supplier onboarding best practices in the Middle East.
• Prepare and finalize compelling, compliant proposal submissions.

Required Experience & Skills

• Minimum 2 to 4 years in procurement operations, vendor registration, supplier onboarding, bid support, sales or finance operations, or commercial administration.
• Experience handling large corporate, government, or professional services clients in UAE, Saudi Arabia, or the Middle East.
• Proven skills with procurement or supplier portals such as SAP Ariba, Etimad, Coupa, Oracle iSupplier, Jaggaer, Tejari, SAP Fieldglass, or equivalent.
• Comprehensive understanding of vendor onboarding, compliance documentation, and procurement workflows.
• Background in professional services, consulting, financial or risk advisory, legal, accounting, or multinational corporations is advantageous.
• Exceptional attention to detail with strong document management aptitude.
• Highly organized, capable of managing multiple portals, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, comfortable interacting with senior internal and external procurement personnel.
• Strong problem-solving skills with persistence and professionalism in follow-ups.
• Ability to handle confidential company information responsibly.
• Proficiency in Excel, SharePoint, and Microsoft Office suite.
• Skill in creating structured processes amidst complex systems, diverse client requirements, and shifting deadlines.
• Awareness of UAE business laws, licensing, VAT, and compliance regulations.

Preferred Qualifications

• Bachelor’s degree in business administration, commerce, finance, procurement, operations, or related discipline.
• Certifications in procurement, supply chain, project management, or business operations are beneficial but not mandatory.
• Experience with RFPs, public sector registrations, or government procurement systems in the UAE is a strong plus.

Success Metrics

• Maintaining accurate and updated registration statuses across key client portals.
• Improved RFP win rates and increased revenue generation.
• Reduced delays caused by incomplete vendor onboarding or outdated documentation.
• Accelerated processing of client supplier registration requests.
• Enhanced transparency for client teams regarding portal statuses and required actions.
• Minimized billing, purchase order, or payment delays linked to portal difficulties.
• Positive feedback from Kroll engagement teams, finance, and client procurement contacts.

Additional Information

The role requires travel between Kroll offices in Abu Dhabi and Dubai. This opportunity offers the chance to manage a critical operational function in a dynamic global advisory firm, contributing directly to commercial success and client satisfaction in a professional services setting valuing diversity and merit-based recruitment.