Bell Person

About the Role

Join the Kananaskis Mountain Lodge, an Autograph Collection by Marriott Resort, nestled in the heart of the Canadian Rockies, where breathtaking surroundings meet a vibrant work culture focused on excellence and growth. As a Bell Person, you will contribute to memorable guest experiences by providing exceptional service from arrival to departure, assisting with luggage, vehicle valet, and guest shuttle transportation. This position offers a great opportunity to develop your career in a dynamic hospitality environment with excellent benefits and staff accommodations.

Key Responsibilities

• Manage guest arrivals and departures, ensuring a seamless and welcoming experience.
• Deliver courteous, professional, and attentive service to guests at all times.
• Promptly address guest requests or concerns with efficiency and care.
• Build personal rapport with guests to understand their needs and create "wow" moments.
• Safely provide valet parking and retrieval of guest vehicles.
• Assist with guest room deliveries as needed.
• Operate guest shuttles to nearby attractions, requiring knowledge of local destinations.
• Maintain in-depth knowledge of Kananaskis Valley and surroundings to offer recommendations and booking assistance.
• Upkeep public areas including hotel lobbies and entrances.
• Communicate and coordinate effectively with multiple departments such as Housekeeping, Engineering, Conference Services, and Accounting.
• Know and adhere to all safety and emergency protocols.

Qualifications and Experience

• Dynamic and enthusiastic individual capable of multitasking in a fast-paced environment.
• Physical ability to lift and carry guest luggage safely.
• Hospitality or Tourism Diploma is an asset but not required.
• Prior experience in customer service essential.
• Strong verbal and written communication skills.
• Professional appearance and demeanor expected.
• Exceptional attention to detail and commitment to exceeding guest expectations.
• Computer literate with experience using Windows and Internet applications.
• Health and safety conscious with a dedication to maintaining a safe workplace.
• Ability to work variable shifts and in a team-oriented environment.
• Must hold a valid Alberta Motor Vehicle Operator’s License: minimum Class 5 required; Class 4 preferred for shuttle driving duties.
• Ability to drive manual transmission and operate standard vehicles is a benefit.

Physical Demands

• Extended standing and walking throughout shifts in a high-visibility hospitality setting.
• Frequently lifting, carrying, pushing, and pulling luggage and equipment weighing 25 to 50 lbs.
• Skillfully maneuver loaded luggage carts (up to 50 lbs.) safely through various hotel areas.
• Repetitive movements, including bending, kneeling, and reaching during luggage handling and organization.
• Exposure to diverse outdoor weather conditions while assisting guests outdoors.
• Strict adherence to safe lifting techniques and occupational health and safety standards.

Compensation and Perks

• Hourly wage of $18.00 plus gratuities.
• Annual wage and performance reviews.
• Five personal days annually after 90 days of continuous full-time employment.
• Food and beverage discounts across six dining outlets on site.
• Opportunities for both personal and professional growth and development.
• Access to newly renovated staff housing including an employee gym.
• One free meal per day in the employee cafeteria (taxable benefit).
• Discounts on various recreational activities like skydiving, yoga, and rafting organized by the Activities Committee.
• Shuttle transportation available to Calgary and Canmore.
• Health and wellness benefits with some restrictions.
• Vacation accrued from the first day at 4% of earnings.
• Membership in Marriott Destinations offering discounted hotel room rates and food/beverage discounts across Marriott properties.
• Reduced rates for Nordic Spa, ski passes, golf, and access to Kananaskis Parks Pass.

Additional Information

This position is based in Kananaskis, Alberta, with subsidized staff housing provided. Seasonal availability applies and is subject to cutoff dates. Embark on a unique career adventure surrounded by exceptional natural beauty and become part of a renowned hospitality brand.