Automotive Service Manager

Role Overview

Join Diehl Hyundai of Massillon as a Service Manager and take charge of advancing our dynamic automotive service department. We are seeking a seasoned, driven professional dedicated to superior customer service, team leadership, and operational success.

Key Responsibilities

• Manage the day-to-day functions of a busy automotive service division.
• Provide direction, coaching, and motivation to service advisors, technicians, and support employees.
• Boost service revenue while ensuring outstanding customer satisfaction.
• Track and enhance productivity, efficiency, and department profitability.
• Guarantee timely and precise completion of vehicle repairs.
• Adhere to manufacturer guidelines and dealership standards.
• Recruit, train, and nurture a high-caliber service team.
• Resolve client issues professionally and efficiently.

Requirements

• Preferred experience as a Service Manager in an automotive dealership setting.
• Strong leadership qualities and effective communication abilities.
• Proven track record of improving service department outcomes.
• Familiarity with dealership management software applications.
• Excellent organizational skills and problem-solving aptitude.
• Possession of a valid driver’s license with a clean driving history.

Benefits and Perks

• Attractive compensation plan
• Bonuses based on performance metrics
• Health, dental, and vision insurance coverage
• 401(k) plan with company matching contributions
• Paid holidays and vacation days
• Continuous training provided by manufacturer
• Advancement opportunities within the Diehl Automotive Group