Assistant VI, Rassas Recycling

About Rassas Recycling

Rassas is a Riyadh-based limited liability entity fully owned by Tasnee, specializing in non-radioactive metal, ideal for protection against nuclear radioactivity.

Job Overview

We have a vacancy for the role of Assistant VI (Representative VI) at Rassas Recycling, located in Riyadh, KSA. Reporting directly to the Section Head of Rassas Recycling, the role involves managing and resolving non-routine customer inquiries and complaints related to our products and services while fostering strong relationships with customers and sales teams across various product markets.

Key Responsibilities

• Serve as the primary contact for escalated customer calls, ensuring effective handling of routine complaints.
• Act as a liaison between customers and sales teams to enhance communication and responsiveness.
• Conduct research into diverse customer complaints to achieve satisfactory resolutions.
• Maintain thorough knowledge of company products, features, and market initiatives.
• Monitor order activities and notify relevant personnel about potential delivery issues.
• Prepare required reports and documentation accurately.
• Follow up on complaints both internally and externally.
• Engage in team projects and proactively share ideas to improve customer satisfaction.

Required Qualifications and Skills

• Degree or Diploma in a relevant field.
• 0 to 2 years or more experience in a similar role or industry.
• Valid medium truck driving license.
• Knowledge of geographic areas across the western, central, and eastern provinces.
• Reading and writing proficiency.
• Market intelligence capabilities.
• Experience in customer interaction and service.